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Resolved! Interactive filter (checkbox)

Hi SNow community,Need your help, im having a hard time. Is there a way to create an interactive filter that shows as checkbox options (incident and request) and depending on the selection the reports are updated.Thanks in forwards

Resolved! Pop up Message to all logged in service desk users after P1 raised

Hi, How can I get a business rule message sim to show to all logged in users in the service desk group. It shows ok for myself as I created the incident, but i would like it to show to all the service desk users that are currently logged in no matter...

Matt25 by Giga Guru
  • 721 Views
  • 4 replies
  • 0 helpfuls

copy all attachments from child to parent record when child record is completed && delete the duplicate attachments from parent record when copying the attachments

I have done the work on coying all the attachments from parent to child record when child record is created and it works fine. Now, I need to copy all attachments from child to parent record when child record is completed && delete the duplicate atta...

Vijaya13 by Tera Contributor
  • 902 Views
  • 9 replies
  • 0 helpfuls

Resolved! Display custom VIP icon on Catalog item variable set

Hi I have a requirement to display a custom VIP icon at Catalog creation level for a variable set. I did the following and its working fine for REQ form level. - Image loaded to the db_image and then used a field style to display the icon whenever th...

Resolved! How to remove duplicate relationships on each affected CI ?

Hi Everyone,How can we restrict duplicate relationships on each affected CI and also  Prevention the creation of new duplicate relationships (Patches::Patched by).Script Include has been written for this, still its effecting with duplicate CI's Scrip...

Community Alums by Community Alums  
  • 724 Views
  • 7 replies
  • 1 helpfuls

Resolved! Restricting the no of entries in a list type field

Hi All, I have a short description field type list  which consists of 20 choices/ values I should allow/restrict users to enter/select any 5 value/choices in short description field 

jkn1 by Tera Contributor
  • 712 Views
  • 8 replies
  • 1 helpfuls

Resolved! Can we write script to change reports filter condition?

Hi All, I have a requirement, I have created a report on change table and added to a dashboard. I used a filter planned start date is between one week? Currently I am changing it manually every week. Can anyone suggest can we write any script like sc...

AK79 by Tera Contributor
  • 2440 Views
  • 7 replies
  • 2 helpfuls

Issue in calculating time difference in different timezone

Hi Team, My system timezone is in EST and servicenow timezone is in  IST. Below are the script which calculate time difference but its not working properly. Catalog Client Script:-   function onChange(control, oldValue, newValue, isLoading) {     if ...

kun1 by Tera Expert
  • 743 Views
  • 22 replies
  • 0 helpfuls