Resolved! how can i get RITM number when i query on sc_request table
Hi All, i need to write gliderecord query on req table and based on that i need to get RITM number for that Req.
Forum Posts
Resolved! Skipping "Ask Manager for Approval" in Flow if RITM requestor is a manager themselves
In Flow designer, we have a Flow that requests manager approval for a particular RITM. We wish to update this Flow with an if statement where if the RITM requestor is a manager of other users, then approval will not be required (so it will skip over ...
Is it possible to "link" multiple Service Catalog items into the same Request Item, in succession -as part of a Workflow?
I've had sort of a confusing request for a complex Catalog Item and wanted to know if anyone had tried this before.I need to create a Catalog Item which would run a customer through three "Gates," all in the same Request... A customer would complete ...
Resolved! List field displaying oddly
Hello All,ive got a record producer List Collector field that is populated via entries on the sys_choice table. When Selecting multiple options via the service portal, and submitting, the data displayed in the field on the produced record is populati...
Is there a way to view import logs for user table?
Is there a way to see the import logs for a table? I am trying to do some troubleshooting with an OKTA sync to our user table. Please let me know if any additional details are needed.
Resolved! How to add three column in a catalog item
How to add three column in the servicenow catalog form.
Resolved! Require an incident for emergency change
If someone is creating an emergency change we want to require at least one incident is added to the Incidents pending change related list. I am think this would be a business rule but I am not sure how to reference the related list.
Resolved! Agent Workspace - OOTB Email Client - How to delete a saved draft?
Can you please explain me how to add Delete button on OOTB Client Email in Agent Workspace? I know you can go on Classic in the table and delete them but would be very nice and logic that agents can delete their drafts on AW Side. Check attached scre...
Resolved! "Temporary Password" automatically expires after 72 hours
Hello, had a question that im stuck on for the temporary password to automatically expire after 72 hours after the new user has been sent their passwords to log in & would have to request a new one since it expired if its after 72 hours. I tried goin...
How to call scripted rest api in workflow
Hi, I created scripted rest api and provided endpoint to 3rd party.. how can I call scripted rest api in workflow. Once the response is success then only workflow process further
how to Find all active incidents where the category is software or hardware in Glide Record?
how to Find all active incidents where the category is software or hardware in Glide Record?
Resolved! How to add Resolution Notes on the Incident Form
In my personal development instance there is a tab for Resolution Information. Using the Form Design tool, I have been able to add this tab back and all the fields but the Resolution Notes field. It shows it is the "close_notes" field from the task...
Multiple service portals or 1 service portal with multiple service catalogs?
Hi, I am in the process of creating 4 additional service catalogs, 1 for each department. We already have a service portal for IT. My idea is to have 1 portal, then a page for each catalog, IT, Finance, Accounting, etc. Is this the best design? Would...
Work Notes mandatory when problem goes to closed state when we click re- analyze UI action?
When we click on re-analyze UI action, when problem goes to closed state, work notes should be mandatory.
