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event queue not working after add the Queue name

I am calling REST via Event (Script Include --> Event --> Script Action --> REST API)When I using 4 parameters in event, Event processing as expected and REST call working fine. But when I used 5th Parameter Event Queue in event, its not working. All...

Resolved! Find if the group has any active members using flow designer

Hi All, I have a requirement to find out any inactive members(users with profile active = false) and check if this group has any active member before we delete this member. I have a flow created to fetch the details on the inactive members in sys_use...

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Resolved! Need help With Regex

Hello Experts,I need help with getting the output of Regex in Flow Designer. I am using Regex to get contents from email body, when I am testing the Regex in Regex101, I am getting the results I want, but every time when I am using it in flow designe...

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Nasir1 by Tera Expert
  • 581 Views
  • 1 replies
  • 0 helpfuls

how to create / configure caller email field on incident table.

hello team, can you please help me on how can I create/configure a field on Incident table, which can pull caller's email id. tried with form layout but it is not showing in incident table columns. I don't want this field on Form level but, just want...

ppp4 by Tera Contributor
  • 876 Views
  • 5 replies
  • 0 helpfuls

How to automate the remediation of duplicate CI's?

Hi,   Is there a way to automate the remediation of duplicate CI's? The reason I'm asking is that we have several thousands of de-duplication tasks, and it is simply not a viable option to manually do them one at a time.   Any tips or recommendations...

Victor17 by Giga Contributor
  • 1139 Views
  • 3 replies
  • 2 helpfuls

Assigned to dependent on Assignment Group

Hi, My issue is that people are able to select all itil users when the assignment is not populated. However when the group is first selected the assigned to is filtered on those members. Question is, is it possible to not allow people to pick an assi...

Tristanct by Tera Expert
  • 692 Views
  • 3 replies
  • 0 helpfuls

Resolved! No Default POP3 Email Address

Hi, I am new to servicenow and I am trying to send from my gmail account to servicenow dev instance but it has no POP3 Account. So I manually configuring it. But in my configuration here is the error     I just put Username: dev*****and my password t...

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Resolved! itil role

Hi all,I have a doubt, I need to give access to sc_request,sc_req_item,sc_task tables to non-itil users, so i used sn_request_write,catalog,sn_request_comments_write roles to those users, when i cheked that these roles cover itil it is not, but frien...

Device42 to ServiceNow CMDB integration?

Hi Team,  I need to integrate Device42 to ServiceNow CMDB, Can you please suggest on this step by step process.  I have gone through below link, is this enough, While doing changes on this application do I need to select Scope Device4. Is Device42 AP...

B Y1 by Tera Contributor
  • 1146 Views
  • 1 replies
  • 0 helpfuls

Hide Create a Dashboard button

Hi All,We have recently upgraded to Tokyo version. Now whenever user logged into the instance, it is landing to Dashboard page , in the page on top right cornder Create a Dashboard button is there. Need help to hide the button. Unable to find the sam...

ram11vrnr by Tera Contributor
  • 926 Views
  • 2 replies
  • 0 helpfuls