I want to add a custom icon from db_image table into service portal for which i created an instance option "image" and i am able to select the image. All i need is to select the icon if glyph is not selected in the service portal instance and it is s...
Hi All, I am having a requirement on catalog task form. On the form there is two editable field hostname and serial number. Serial Number auto populates when hostname is filled but if the hostname is of a new asset which is not present in pc_hardware...
Is there a way to archive old reports (not PA) that have not been used for <6 months? These reports are from across different tables and database sources.
Hello. I'm struggling with a client script which would automatically reload and save/submit the new form. Reason for that is, we have a need to display a related list on the form right when you open it. Since the record has to be inserted in the data...
I want approval groups field to be unlocked by default while opening/ creating a change request. I have added an attribute start_locked=false in the dictionary entry of approval group. It's working, but the lock icon is not disappearing. I do not wa...
Hi All, I want to display a UI action only if logged in user company matches the company field on form. If logged in user company is XYZ, and the company field on the form value is XYZ, then only UI action should be visible. Else, it should hide. Ple...
Hi, I have a requirement where Retired, Leased, Missing status should not reflect in list view to users who does not have "asset" role. For this, I am trying to create ACL. Please help to disable the list edit for the same. Regards,Lalitha
I'm looking for a recommendation on how to allow a user to manually trigger an approval to a person of her choosing. The basic workflow of this catalog item is that it first obtains manager approval. Once received, the coordinator then has to obtai...
Hello Community,Hopefully someone can help and end my mental suffering.I'm trying to setup an inbound action to create a REQ & RITM. I've been able to setVariables for everything (via script) from the email body text with the exception of one: -The e...
Hello All, I stuck on below issue:We have a Manager and Rank field on a user table. Rank is a numeric. We need to get a manager or managers manager whose Rank is 11 the dot walk can be at any level.example my Manager is Rakesh who has Rank 2, Rakesh'...
Hi All, Need help to get last view or last use date report for all Published KA articles. Thanks
Hi, There is a "core_company" table for storing company data. There are empty records inserting into this table through a LDAP transform map and empty record only having the "vendor manager" field updated with the location field "hospital,Inc" which...
How to remove asset(laptop) from my assets? And after removing the asset which state we need to set?
Hi All I try to update reference qualifier for reference variable (assignment group) , should show all groups if ITIL user. for other users try to use the catalog only specific group only need to appear. Kindly help me on this requirement.
Hi All, Actually we have custom flow designer, so whever request is created ritm stage was need to set as "Waiting for approavl" then in related list approver added, So this is working fine in dev, but whever in prod, whever we create a request , the...
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