I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records.

[rajasekahr]

Hi Team,

I would like to "bulk close "RITM's but i dont want to send email notifications on that RITM records.

These old record if service now send notifications again users may cause confusion.(i dont want to go below method it may cause issues it will effect other places also)

inc.setWorkflow(false);//to prevent any workflow triggers including notifications

 Please suggest better solution.

[asifnoor]

Hi,

Disable the notificaiton and run the script and then enable your notification back.

Alterntaively, you can reroute all the emails under email properties.. update and remove the reroute.

[Jaspal Singh]

Hi Rajasekahr,

You can run the script as System Administrator user & then also add condition as

Updated by | is not | System admin or 

Updated by  | is not | <your user name>

in existing notification thus ensuring it works well without disabling/impacting any other functionality. Once done you can revert back to original condition.

[rajasekahr]

Jaspal Singh

 If i revert back to original conditions to notifications again there may be chance to send email ?Could you please requesting to confirm.

or email logs need to check again.