Icon options for Workspace Modules

JeremyHoffman · ‎09-30-2020

Hello, we are on Orlando Patch 7 and in the process of implementing Agent Workspace. I have added a new workspace module that will launch the IT Service Catalog for our agents and IT staff. Everything works as expected, however, I am not having any success with the "Icon" field. I understand, according to documentation that ServiceNow is compatible with Font Awesome 4.7. While researching these fonts there is a "cart" font that I would like to use as the icon. I found in a serviceNow Doc where the format is "fa-(name)". However, this doesn't match the names used in the Home, Lists, or Analytics Center Icon fields. All these have are "(name)-outline".for example home-outline, list-outline, etc. I have tried "fa-cart", "fa-(cart)", "cart-outline" and "cart" all of which do not display any icon on the agent workspace. If I hover over the space under "Lists" the name pops up, however, there is no icon.

Can someone provide assistance as to the icon options and the naming convention? This would be greatly appreciated.

Kind regards,

Jeremy

Brad Tilton · ‎09-30-2020

Hi Jeremy, I believe this is the icon library used in workspace: https://developer.servicenow.com/dev.do#!/reference/now-experience/orlando/now-components/now-icon/g...

There should be an option to grab the name for each of the icons.

JeremyHoffman · ‎09-30-2020

Wow. Thank you Brad! Yes, these work, shopping-cart-outline inparticular.

Brandon R1 · ‎01-12-2021

Jeremy, I'm basically working on the same as you as I'm finishing up the initial configuring of Agent Workspace for our org and trying to add a workspace module for Knowledge and needed an icon as well. Thanks @Brad Tilton for that tip.

I'm curious, can you detail for me how you created the workspace module to launch the Service Catalog? I'd like to do the same but trying to do it to launch Knowledge.

Thanks,

Brandon

JeremyHoffman · ‎01-13-2021

HI Brandon,

Retracing my update set this is what I found:

Scope = Agent Workspace

Navigate to Workspace Experience --> All Workspaces --> Administration
Select All Workspaces
Open Agent Workspace
Click on Workspace Modules related list
Click New
Here is a screen shot of the record. Luckily I did not have to create a Content Component, hopefully will fair out the same for Knowledge.

I hope this captures everything for you and helps you build it out.

Jeremy