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Search by approximate name in a reference variable

Hello everybody, We have a field called Configuration item that references our CMDB, It does a search for the exact name, but I would like it to do a search with approximate, The same already occurs when I insert the (*)   I appreciate any help.

Sancley by Tera Contributor
  • 1207 Views
  • 4 replies
  • 1 helpfuls

getSCAttachmentCount() is getting error in my portal

getSCAttachmentCount(); is not working for me. I copied same code from the community, still not working. onSubmit Client Script code: function onSubmit() {    try {        var attachmentList = gel("header_attachment_list_label");        if (attachmen...

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vvr0409 by Giga Contributor
  • 2539 Views
  • 12 replies
  • 3 helpfuls

Resolved! how to hide sensitive Information on Ticket History

There could be times where some sensitive data could be inadvertently added to an issue in a text format, on a comment, description, or other forms (Fields, etc). For security reasons and due to this information needs to be removed/ Hidden.Although t...

Resolved! List Collector view in service portal.

Created a catalog item with one of the variable as Users which is of type List Collector. In native view, it appears as expected but in portal it is showing as reference field. How to achieve this slush bucket view in portal. Portal view:

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Lakshmi56 by Tera Contributor
  • 3301 Views
  • 6 replies
  • 2 helpfuls

Report for Reassignment

How do I create a report for requests and Incidents that have been reassigned from one WG to another. EX: Assigned to Group A and Group A reassigned to Group B.

Dawn Pierce by Giga Contributor
  • 1997 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to remove a user's role when the user is no longer a group manager

Hi everyone! I would like to ask your assistance, I have this requirement wherein when a user is placed as a Group Manager it will automatically grant an "approver_user" role. However, I would also like to revert once the user is no longer a Group Ma...

ss123 by Tera Contributor
  • 848 Views
  • 6 replies
  • 4 helpfuls

How to show slushbucket for a variable in Service Portal View?

We have a requirement where we need to show a variable which contains the options in the slushbucket. I have tried using list collector variable type but the slushbucket is only displayed on the native UI, on the portal side it displays the variable ...

AReddy1 by Tera Contributor
  • 1954 Views
  • 6 replies
  • 4 helpfuls

Resolved! Moving CAB Meeting Agenda Items not Reviewed during CAB Meeting

What is the mechanism to shift unreviewed agenda items to a later CAB meeting? The use case assumes that a CAB meeting has more agenda items than available time. After the meeting ends, the remaining agenda items seem to be stuck with "Pending" state...

MGanon by Tera Guru
  • 1410 Views
  • 7 replies
  • 3 helpfuls

Resolved! Prevent Catalog item Submission if there is no attachment

Hi All, I have a requirement to prevent form submission in service portal if the catalog item has no attachment when one of the fields has a certain value. I have tried onSubmit catalog client script with the following code, but it returns false even...

How to fetch multiple value using GlideAjax?

Suppose in my catalog item there are 4 fields like Requested_for, Manager, Location, Department.So, i want autoPopulate all the fields based on Requested_For field using only GlideAjax so,how to do that?can anyone provide scripts how to populate mult...

Kashim Khan by Tera Contributor
  • 758 Views
  • 4 replies
  • 1 helpfuls