Restriction to users from accessing Service Portal
Hi Team, We need to block a certain country users from accessing the Service Portal,and also the Case Management.How can we achieve this. Thanks, Karan
Forum Posts
Resolved! Add to 'update set' link is missing under 'Related links' in ATF Test Suite
Hello, I am trying to move the Test Suite from one Update Set to another, but I don't find it under 'Related links' in Quebec version. Kindly help. Regards Suman P.
Create a "Multi Row" field on Change Request form
Hi everyone! Hope y'all are doing well. So, I have a requirement on the Change Request form, where I should create a relationship between CI's and some string values, such as "QA State", "Production Path", "Version" and more.. The first thing that ca...
Approval Triggering for Inactive user
Change ticket approvals are being generated for the inactive user, It should trigger for only active users It is happening for Manager approver and the CAB approvers. Please help me where I need to put the condition as active=true.
What are the roles that come with ITSM standard?
Hello ServiceNow Community, I am trying to figure out all the roles that come with the ITSM Standard package but am having difficulty with it. I was wondering if someone could point me toward the documentation that will give me this information or t...
Task SLA table: does "has_breached" column refer to "Actual" or "Business" time?
Dear SN Community,Our Company is using plenty of Operational Dashboards to report on various performance aspects, including SLA or OLA.One of the most frequently conditions used is the "has breached: True/False".Given the important distinction betwee...
Join multiple rows in one record
Hello! Can you please tell me how can I merge 3 rows into one using a transform map? For example, imported data: Field1Field2123Ba123Bo123Bu Expected output (created record): Field1Field2123Ba,Bo,Bu How can I accomplish this using a Transform Map?
How to create a survey result report?
Hi, I have created a survey for a service catalog and use a image scale to rate the service, now i want to create a report by using the bar chart survey report to get the details of satisfied, neutral and dissatisfied customer. please help by providi...
Resolved! RITM Notifications not triggering
Hello, I'm trying to create and send a notification on the following condition on the Requested Item/RITM form, Condition - Send a notification after approval of the delivery of the ticket / Accepting delivery My notification configurations, 1....
Resolved! Adding, Removing options from client script
Hi Team, I need to add and remove options based on country (select box) selection. When India, china, singapore, korea and germany is chosen "USB-A and USB-A Nano" should appear but when other country is chosen only "USB-C" should be displayed funct...
Resolved! actual start and end dates needs to be auto populated when the changes moves from Scheldule ==> Implement
whenever we change the state from scheduled to implement at that time actual start date and end date should be auto-populate.
How to hide Remove button from the Attachment on Incident form
when the incident has been created caller should not be able to delete attachments on the incident form. How to hide Remove button on the Attachment?
Resolved! How to enable feature 'who else is viewing the ticket'.
How to enable feature 'who else is viewing the ticket' in ServiceNow. This feature is not available in our instance. Thanks Ravi
Resolved! Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
Allow requestor to edit and re-submit the request via portal
How to Allow requestor to edit and re-submit the request via portal even if they have no roles assigned to them.
