ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! BR - Error Message based on fields

Hi  I am creating Business rule for Change request form. while moving the status new to access, we have few mandatory fields. If the mandatory fields are empty then it should show the error with the field name. For Ex: If the user didn't Fill the tes...

SD30 by Tera Contributor
  • 1524 Views
  • 9 replies
  • 2 helpfuls

Check mandatory fields in records in list UI Action

Hello, I had a task to create a UI Action that promotes all contracts based on the list query: I know that the list UI Action doesn't take in consideration all mandatory fields from the records. Part of my task is not to allow records to be "promote...

As a Admin not able to see the Reopen button on Service portal

As a end user can see the Reopen button in Service Portal and Can reopen the incident which is resolved state. But Itil user and Admin can not Reopen the incident through the Service Portal. Can any one  please help for this issue

Deva3 by Tera Contributor
  • 913 Views
  • 6 replies
  • 2 helpfuls

Resolved! Two glide record conditions

Guys - I have a requirement to search data in two tables in ServiceNow . Example - I need to check value of customer_contact field in (sys_user) table if value found that's fine but if not then I need to check another table (customer_account) for fie...

Resolved! how to make answer = true for two conditions at a time?

how to make answer = true for two conditions at a time? In the below ACL script  I am using answer = true in two different conditions.. instead I want to use it only once as answer = true and achieve the requirement.. is it possible? if not possible....

Sathwik1 by Tera Expert
  • 819 Views
  • 4 replies
  • 4 helpfuls

Approval workflow - Line Manager & Business Owner

Hi all, I have a Catalog Item that requires Line Manager approval and then Business Owner approval.  However, if the Line Manager and the Business Owner happen to be the same person, we only want the approval to be generated once.  Is this possible? ...

Resolved! Client script to check if field is mandatory

Hi all i am building an if condition and i want to add a condition where it checks if a particular field is mandatory How can i achieve this Thank you in advance

Prakash43 by Tera Contributor
  • 1737 Views
  • 3 replies
  • 2 helpfuls

Resolved! When the user is changing the priority of the incident the priority should be appended at the start of the description with previous description value? Ex : Previous description is : "The Priority Value is : 5 " then user changed the urgency to 2 the

When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency...

BlackCoder16 by Tera Contributor
  • 1627 Views
  • 15 replies
  • 0 helpfuls