We are looking to have business stakeholders be able to contribute by adding comments on some incidents. It seems like this is supposed to be allowed, as business_stakeholder includes a specific sn_incidents_comments_write role, which is used in an i...
Please explian for record producer scenario for interview purpose
Hi every one,I use the business rule to automically add email (abc@mai.com) to watch list. Unfortunately, there is existing user with the userID same as this email (abc@mai.com). The system automically add this user to watch list, which I don't want....
Hi Community, I want to do all type of file downloading in ServiceNow catalog form can anyone tell me how to do the coding for all type of file? Thanks, Rabindra
Hi All and @Ankur Bawiskar , I have refered and gone through many posts in community but was not successful, Requirement is I have a BR that creates a ticket in Azure Devops if a checkbox is enabled, this works fine but I also need to send attachme...
Hi, What is significance of "Retain References" check box in Archive Rules? What are the pros and cons of "Retain References" check box in Archive Rules? is it best practice to check this box? Thanks,
Can anyone please help me on the below issue. I have created one widget and in the widget i have created the checkboxes like the below. I have created the variable "this request is" custom with lable type and attached the widget. Need to make mandat...
When clicked on review in change request, it doesn't move further neither throws any error/message
Hi, I have a requirement where we have to create a change schedules for Blackout(for every first Tuesday of the month) and maintenance(for every Tue, Thu, Sat and Sun of the week). I have created two change schedules one for Blackout and one for main...
Hi All, I have requirement pass variables values in URL parameters. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service Catalog request to get the access. (window wi...
@Ankur Bawiskar @Aman Kumar @Jaspal Singh @Mark Roethof Could you please provide your inputs on the question. Please let me know if you need any clarity.
I have created a UI action, through that only the "Status" & "Additional comments" field should get updated. if i click the button without entering any "Additional comments" , error message should display. I have written below script in that UI actio...
We have a bunch of approved STD templates. How is it possible to get a list of changes which were created using a template in specific. My permission levels are just an ITIL user, so is it even feasible?
Kia ora Community, I've seen posts explaining how to set a ui action to create a new incident, with script along the lines of: var inc = new GlideRecord('incident'); inc.newRecord(); inc.short_description = current.getValue('short_description); inc.i...
Hi, I have a question that What is the use of implementing Predictive Intelligence (PI) in ITSM if the same thing can be achieved via Assignment rules. For example: We have a use case template in Predictive Intelligence workbench, to populate Assignm...
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