Idea Module

terrieb · ‎05-15-2020

For some reason, in the Idea Module, I am unable to see the following menus:

Getting Started

Idea Portal

I went into the Application Menu, and the options are there and showing as active, but they are not visible. Am I just looking in the wrong place? I saw a demo on it yesterday and they were showing on the demo, but can't see them on any of my instances (two sub production, one production)

terrieb · ‎05-15-2020

Understand it's changing in Orlando, but these options that shown is supposed to be in NY is not turned on

Yes the PPM plugin is turned on, being using this module for over a year now but the PMO team is now wanting to launch the Idea module but can't do anything in there because I don't have the options on any instance, including personal dev that is on Orlando!

View solution in original post

terrieb · ‎05-15-2020

Also missing is the Idea Category and Idea Category config

Logged in as Admin

Jaspal Singh · ‎05-15-2020

Can you follow link (replace instance name in URL) & confirm the Application Menu once.

Jaspal Singh · ‎05-15-2020

If Orlando then, Application has changed as I see the Application Module itself is removed.

In Orlando In NewYork

Miguel Donayre · ‎05-15-2020

@terrieb

What instance are you in? Stating in the Orlando Release the Idea module has changed. In Orlando, the "Create New Idea" menu has been removed and replace with the Idea portal. All new Ideas can only be created through the portal. It has also been renamed to "Innovation Management.

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/innovation-management...