Identify if an incident was created from a tempalte

Brian Lancaster · ‎02-11-2019

Is there a way to OOB tell if an incident was created by a template?

Brian Lancaster · ‎02-12-2019

It was deiced that this was not needed. However I think the easiest way would be to create a true/false filed and have the person who create the templates set it to true in all their templates. He only allow management to create templates so that would work for us.

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sachin_namjoshi · ‎02-11-2019

You will have to create custom field on your incident table to store template id.

Then, create business rule to store template id on incident table.

Regards,

Sachin

Brian Lancaster · ‎02-11-2019

How would I determine though a business rule that a template was applied so I could grab the template ID?

sachin_namjoshi · ‎02-11-2019

Please check below which should help you with code for template ID field

https://www.servicenowguru.com/system-definition/advanced-templates/

Regards,

Sachin

Brian Lancaster · ‎02-12-2019

This seems to be a different way to choose a template to apply rather then just knowing which one they applied.