Hi, i want to close PRB when related incidents all closed, if even one incident is in Working Progress then PRB should not closed.should be close all incidents then after only close PRB.
We're planning to enhance the resolution code for our Incident management. I wanted to see what kind of resolution codes you're using so that it helps you better on Incident trending and resource utilization. For ex: I am more thinking like hierarc...
Hi All, On Incident form 'On Hold Reason' is visible when State= On hold but on List Pop up view On Hold reason is visible no matter what is the state is. On List popup view, On hold reason should only visible when State= on hold. Please refer attach...
How to check the backup status of the production instancePlease tell me about the following-How to check whether a backup of the production instance has been obtained-How to check how long last backup took I'm migrating a production instance, so I wa...
We are moving to the Orlando version very shortly. I have a question about the Approval process. Is a license necessary to approve request from the UI and email? It appears the OOB Approval widget has been updated to check for the "approver_user" r...
Hi everyone, In the Asset table, i have a location field (reference type) and once we clicks that field, it shows locations and there is a New button also. I want to restrict that New button to only 2 users. When i go and check in the UI actions, the...
Hi there this only happens on one particular catalog item, i do no thave any script running for that particular catalogi item. all my catalog item use the same workflow but only on this one i keep getting the message below Function nowDateTime is n...
Hello Team, How to create the simple widget like below, The HTML Code is as below, <div class ="c_full-d widget headlind_news"> <div class ="headlind_news--wrapper"> <header class = "headlind_news--titlex"> <a style="padding-top:5px" href="?"> <img s...
I have an instance A and Instance B. My requirement is to send a incident data(Incident number, Caller, State, Priority, Urgency etc) from instance A to instance B with the help of REST message. I have created a REST message as below but not sure how...
Hi how can we communicate between two widgets in servicenow portal , I need it for my portal task .
h ow to create new UI page , i want script , and how to create UI action button also , please help me on this thanks
Hi All, In our organization, we are NOT able to discover monitors using Discovery. Hence we need to upload information manually. However, the default Monitor product category does not have an associated CI class. It only has an Asset class = Har...
Hi all, I have designed a catalog item. There is a variable called "Transcript" in the item. I want to restrict that field to the users of some group. Like, say i dont want to give access to edit that field to the users of some group. So is there any...
Hi, Would like to understand what are the best practices and guidance on how to tag knowledge articles and improve search results to be more refined. Thank you
Hi, guys please help me for jelly script. And I searched but not available videous and content.
