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Agile prerequisite and dependent stories

Is there any ServiceNow functionality that is associated with adding "prerequisite" or "dependent" stories?  Or are these stories used for documentation purposes only?  It doesn't appear that entering these stories controls or forces a conduction upo...

paschos by Tera Expert
  • 2096 Views
  • 4 replies
  • 1 helpfuls

State Flows or State Model

We have created a custom scoped application which has a core table extending task.  State control looks like it can be achieved using either State Model or by using the State Flows (need to activate the plugin).  Both are good choices for defining wh...

I have a Incident form if i select Caller field in Incident form then all the Fields like mobile number, location, name, Email Should be auto populate

Hi, I have a Incident form if i select Caller field in Incident form then all the Fields like mobile number, location, name, Email Should be auto populate. Can any one help me out for the same. Awaiting for your response, Regards, Sreenadh.    

kranthi2 by Tera Expert
  • 5179 Views
  • 6 replies
  • 3 helpfuls

debugging a workflow

Hi all,I've got a workflow that I'm building, and initially I'm just trying to see if parts are firing by using a gs.info()...so the first question is can I do this inside a "Run Script" command within a workflow?Here's the set up:This workflow is ru...

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How to Export a list for a specific role?

Hi All,  I am having a list and want to export those list. But Not all the users will export it only the users having "export role" needs to export it . If others try to export those list it must deny those action. if anybody know the solution please...

Get incidents and their related problem record using REST API

Hi all, I would like to extract a list of major incidents (MIM) and their related problems using REST API. I can import the tables for both incidents and problems, but i cannot get any data on the relation between both tables. Either the MIM query sh...

Hans11 by Kilo Contributor
  • 1616 Views
  • 5 replies
  • 1 helpfuls

Resolved! what is GlideModal('show_list');

Hi, can any one help me what is  new GlideModal('show_list');   what is the use of it, i didn't find show_list in UI Pages any where . what is the purpose of this useing?

chanikya by Kilo Sage
  • 3826 Views
  • 6 replies
  • 8 helpfuls

Hide/remove breadcrumbs in list view?

G'day, Is there any way I can hide breadcrumbs highlighted as Yellow: I tried using List Control> Omit Filters. Not only it removes breadcrumbs but also filter present above column. Secondly, I used  &sysparm_fixed_query=active=true  in argument sec...

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Rahul J by Mega Expert
  • 2340 Views
  • 6 replies
  • 0 helpfuls

Resolved! Display Multi Row Variable Set data in Service Portal

Although we can use Service Portal to submit the multi row data, there is no way to display these on Portal ticket Widgets. According to below KB this feature is targeted in future release.  Multi Row Variable Set data. Is there anyway to display the...

Jamsheer1 by Tera Guru
  • 3675 Views
  • 6 replies
  • 2 helpfuls

Resolved! SLA Using Variables from SC_TASK Not Starting as Expected

Good afternoon community, I am creating a few SLAs that derive their duration based on variables from the request form. I am running into a couple problems around them not starting. Conditions are as follows-   When I create a request that should tr...

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jlaps by Kilo Sage
  • 1377 Views
  • 2 replies
  • 1 helpfuls

CI Relationship Editor - Filter CI

hello, i want to change the filter for the shown CI.So for the class there was no Problem, if we use a the relationtype "uses (parent) we only get the Ci's from the Class Business Service. But further i want to limit the list of the business Service ...

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Resolved! UI Action for Resolve Incident button on Incident form.

UI Action for Resolve Incident button on Incident form. As a default on the instance, We could see UI Action for Resolve Incident button has same scripts on both server and client side. why is it so?   function resolveIncident(){ //Set the 'Incident ...