Resolved! Hyperlink to Catalog Item Description Area
Hello, I have a requirement to add Hyperlink to the Description area of a Catalog item that says Click Here. What is the best way to achieve this? Please give examples if you have. Thank you.
Forum Posts
Resolved! Dynamic filter using script include to get a manager's Reportees
I am trying to create a dynamic filter for user reference field. It is meant to fetch a manager's reportees. I have written a script include for that and then called the function in the dynamic filter. Although, it does not seem to be working. I have...
Unable to use type- label variable in multirow-variable set
Hi All, i need create a variable in multirow variable set with type as label but unable create any suggestions on it.
Resolved! How to display only the text part of the "Activity stream @mention email" notifictaion script for the worknotes of the system?
Hi ppl, I just wanted to display only the Text mentioned in the worknotes from @ activity stream notifications preview . So I had used the journal entry of worknotes in the mail script "ng_activity_mention_body" script : if (current.field_name ...
g_form.setMandatory is not working in the code
Hello There, On incident form i have a requirement like once state is changed from "Resolved" to "Assigned to" have to ask for confirmation "Do you really want to re-open incident" and after clicking ok , comments should be mandatory and should s...
Resolved! Reference Qualifier with dot walking or script
Hi Experts, I need help in the following case. The field invoice_address is a reference field to the table x_addressen. In the table x_addressen is the field key. A example key is: BKH-1-2 Than I have the field Group Company (it’s a mandatory field)...
Guided Tour for Service Catalog Item (Specific Item)
Is it possible to provide a Guided Tour on a specific Service Catalog item? If so, how do I do that? I tried looking in the docs, but I couldn't find anything for that. It seems it has to be tied to a specific list view or other type of page. As usua...
How to change field name?
Hi, I have a field with 3 choices and 6 more fileds and if i select first choice 4 fields should be visible with some name the field name should be changed and if i select second choice and only 2 fileds should be visible with name changing.How ca...
How do you Copy a Freeform Visual Task Board?
I used this script from a previous thread. But when I click the button it doesn't copy the board. I currently have it on the form view of an already created VTB but it doesnt work. https://community.servicenow.com/community?id=community_question&sys...
6 Things You Didn't Know About ServiceNow and How it Can Rock Your Service Management World
ServiceNow is kind of a rockstar in the Service Management world. ServiceNow has been touted as the "fastest growing Company with more than USD 1 billion in revenue," as its 2016 sales shot up 38% to USD 1.4 billion. Nearly 1 in 5 companies surveyed ...
Resolved! Group email parameter doesn't send notifications when ticket is already assigned to a member of the group.
Hello Community, I have the following problem with group email functionality. As I understand it, when this option is enabled and group inbox is filled with an email, all kind of notifications should go to this inbox rather than to each individual ...
workflow to be run by sepefic user ?
Hello Experts, Servicenow uses system user to run workflows. is it possible to use any specific user (other than system user) to run workflows ? Looking forward for your response. thanks in advance. Thank You, Manish
How do I add a count widget to my dashboard
How do I add a count widget to my dashboard, like '10 Open tickets"
Resolved! Can two prefixes be added to incident table
I have a secondary field within my service ticket called "account number". I have a request to prefix this number with the a field already on the form "branch number". ie. "Branch numberAccount Number". I tried creating a prefix for the field but i...
Change "incident_take_me_to_the_incident" so that it will redirect properly
Hi guys I have a small issue - maybe you can help me..I need an email scripts the will redirect the user (enduser or itil) to the correct place (Service Portal or backend)Therefore I made 2 versions of the email-script "incident_take_me_to_the_incide...
