Hi,I am trying to do a simple thing (in project mgmt module):I am inserting some values in a string field (called 'Owner') and I want that in accordance to this values, some values will fill another field (called 'Department'), AUTOMATICALLY.I know i...
Hi, I have an issue where when end users log into ServiceNow a message is displayed stating "Your Session has expired. Click OK to continue."When you click ok it continues to load ServiceNow fine - this is by logging in the normal way However, when...
Hi all we just implemented SSO to ServiceNow through SiteMinder. The system requires the users to first login to an internal portal (the login happens generally automatically through Windows authentication) and then click on a link to SiteMinder. N...
we have a slush bucket for linking incidents to each other (Incident -> Parent Note this is not the same as Incident -> Parent Incident)As admin, it shows all Incidents without a filter needing to be used.If I go in as a standard process user, th...
In a Template, when I populate the description with text, formatting is lost when template is applied or generated. I'm using Description (U_description) field. Is there a better way to do this? Thank you!Example of text in template:New User Ma...
Hi all,What is the best method to do bulk user creation with group in Servicenow. I have user data in xls.ThanksCharliee
Has anyone created a relationship between a project and catalog requests?Our Project Managers would like to tie a project to one or more requests that are submitted to actually do the work of the project.Right now, they are creating a project task al...
Hello Guys,I was wondering if there is a way to link 2 incidents together in ServiceNow?In case if 2 incidents have something simillar, linking them would give an easy access to related information that could help in investigating/solving those incid...
Question: We have a catalog Item and multiple catalog task in a workflow. We are looking for how we can show variables on the catalog task and not the catalog item. We are looking to create a checklist for the person working the cat task but don't wa...
I'm looking for the best way to handle cancelling tasks automatically, if the requested item is cancelled or rejected after being approved. For example, if an Offboarding (employee termination) request is entered and approved, and then the employee...
Morning all, Got a question which I don't think is unique but I can't seem to get this working the way I want it. Background info: When a ticket is logged, an SLA is fired (This is normal for all of us and this will not change unless the priority ...
I have a question around foundation data. I have worked in ITIL/ITSM systems for more years that I care to admit, and they all have had one basic thing in common and thats a data model to begin with that if you fill out this foundation data, it provi...
how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?
Hello,How do you define what must go through Change as oppose to a Service Request?We're less mature when it comes to ITSM though many folks are on board. A recent topic of discussion is when does something require a change and thus various approvals...
How would I a line or two ("returns") between two variables in a record producer? I have two variables that I want to use to populate the short description. I know how to append them to each other, but is there a way to add a couple of lines of blank...