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How to import external data into Hardware Asset

Hi I have an asset register which is in Excel and i want to import this into Service-now. Can you advise what is the best way to do this and how this is completed, im new to this area of service-now. I want to export all my current asset which are re...

Karl27 by Giga Contributor
  • 7040 Views
  • 12 replies
  • 0 helpfuls

Resolved! Error message when login fails

Hello everyone,  we are using the predefined "Login" dynamic content block and modyfied the layout to meet our needs.Everything works out fine but I would like to know which script service now is using to verify the users credentials. Usecase: For be...

Resolved! How to use priority matrix on Requests

We have a team that needs to track impact/urgency on requests. I was creating a catalog item but there is no option to "Map to Field" like there is for a record producer; additionally, I do not want to expose the impact/urgency on SCTASKs. With that ...

How to display catalog items under particular SC Categories?

How to display catalog items under particular SC  Categories? Scenario: we want display top 9 catalog items for particular SC Category select or click   at SC_categery widget in service portal? Please provide with examples...Thanks

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ram2497 by Tera Contributor
  • 1711 Views
  • 3 replies
  • 0 helpfuls

Request Opened on Behalf Notification

Hello All, If 'opened by' and 'requested for' is the same user 'Request Opened on Behalf' notification is getting triggered. What condition needs to be added to send only when 'opened by' and 'requested for' user is different? I tried with few condit...

Reddy by Kilo Sage
  • 1250 Views
  • 5 replies
  • 0 helpfuls

I retrieved a update set to test instance and preview was successful but when i committed it it got an error. ERROR: FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=47761): com.glide.db.BatchStatement$StatementContainer@bd2466,com.glide.db.Ba

I retrieved a updateset to test instance and preview was successful but when i committed it, it got an error. ERROR: FAILED TRYING TO EXECUTE ON CONNECTION glide.0 (connpid=47761): com.glide.db.BatchStatement$StatementContainer@bd2466,com.glide.db.Ba...

shashidhar2 by Tera Contributor
  • 1697 Views
  • 5 replies
  • 1 helpfuls

Copy paste a screenshot in to the HTML field in service portal

Hi,  I am trying to pass images by using HTML feild on the service portal. I have followed this articlehttps://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/field-administration/task/render-journal-field-entries-as-html.h...

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Rajan Kumar4 by Kilo Contributor
  • 2384 Views
  • 3 replies
  • 1 helpfuls

duplicate incidents with same number but different sys id ?

Hi,   We are finding duplicate incidents created with same numbers. and I found there is a OOB unique option. Setting unique to true on number field will solve that issue? and does anyone have any idea what is the root cause of this issue?   Number i...

sukran by Mega Sage
  • 2121 Views
  • 8 replies
  • 5 helpfuls

Resolved! Copy / Move field values from one table to another

Hi, I have 2 tables: task table (task)reason for change table (u_reason_for_change) I have fields named "executive summary" and "cause of outage". Once I input one of those in task fields and submit the task, it was not copied in the reason for outag...