if an approval user is inactive approver should be his manager instead of inactive users

[pavan9885]

if an approval user is inactive approvals   should have to trigger for his manager instead of inactive user how to achieve this functionality. i want to achieve this functionality for global applications .

[antin_s · Accepted solution]

Hi Pavan,

You may use the below code to find the approver in the management hierarchy if the current user is inactive.

var approver;
var count = 0;
var user = new GlideRecord('sys_user');
user.get('62826bf03710200044e0bfc8bcbe5df1');
if(user.active)
approver = user;
else
approver = getApprover(user, count);


gs.log(approver.name);


function getApprover(user, count){

if(count > 10)
return;

if(user.active)
return user;
else
return getApprover(user.manager, ++count);

}

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

[Shishir Srivast]

Please check if this helps.

var user = new GlideRecord('sys_user');  

user.get(current.sys_id);  

if(user.active)  

return user.getValue('user_id');  

else  

return user.getValue('manager');  

[Nitin_NOW]

Hi Pavan 

Did you ever got this sorted out? I'm actually stuck with the same issue. Could you please provide the BR for this if you have.

Thanks

[pavan9885]

Hi Nitin you can use before update business rule on sysapproval table and use srivastav code it would help you and let me know if you still have issues.