Hi, We would like to have incident categories driven by the business service selected. I found a similar question as a starting point so it seems possible: https://community.servicenow.com/community?id=community_question&sys_id=457ef55f1bacf8d017d162...
Hello All, I'm trying to send notification to user's whose reservation is after 1 hour from start time. Start (Date field) if the field value is after 1 hour from start then we need to send the notification, I'm trying the below code but couldn't abl...
Hello All, I encountered an error when I tried to change the type of 'Order' field on service_offering table from string to integer. It doesn't make sense that this is a string field OOTB and my client is using it to set the correct service offering ...
I have a public record producer on a public portal. When I go to the portal as an authenticated user, I don't get the same error in the browser console as I do when I'm an unauthenticated user. The error reads "Cannot read properties of null (reading...
hi below is the script i developed in scripted rest api using "PUT" Method (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}; obj.number = request.pathParams.number; obj.short_description = request.pathParams...
I wan to hide OOB UI actions and context menus for a specific custom user role. But it will not applicable for admin. this is how I did it, but it is always whether admin has this custom user role or not, it will always hide buttons for admin also. ...
I need help following these steps Configure incident notifications As a user, I want to be notified when an incident is created for me. Users should not be able to unsubscribe from the notification. 1. Set the notification "Incident op...
On the Service Owner Workspace page for San Diego it now says that: "Note: Starting with the San Diego release, Service Owner Workspace is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will cont...
Hai all, i have a Requirement , how to send a approval in service catalog , there is no manager field in the custom table . i have name field in a custom table ,if select some user ,then the approval should go to a particular manager based on the n...
Hello, All! I'm trying to use the Flow Designer to take the date from a specific field on a form and see if that date is tomorrow. If it's not, I want it to check once every day until that date is tomorrow. However, it just keeps checking and neve...
Hi, I have created a Scripted REST API to insert/update data from third party to servicenow, when I tested with Explore REST API, it is showing 200 as status code, but not inserting the data into core company table. Same error is getting through the ...
I have a requirement to generate a RITM by copying Variables into new RITM. var gr = new GlideRecord("sc_req_item"); if (gr.get('da80597b87afc91096ba62c83cbb3580')) { var obj = {}; var variables = gr.variables.getElements(); fo...
Hi, We have a requirement to add multiple CI's to an incident. As is often the case sometimes we have an incident affected for example 5 computers so we want to be able to add 5 CIs to the incident instead of having to add 1 on the form and the rest ...
Team, We are facing an issue where in on the Native UI form Layout the choice list field shows the choice list but the same field on agent workspace does not allow to select the choices on new request created on workspace.
Hi all, Im new to ServiceNow I would like some help with: How can I print out a message in the system log? The workflow assigned to this catalogue item should print out a log in the system logs to say "User <name of the user> has ordered more <RAM or...
