Hello,I would like to hide a catalog item from the Service Portal/CMS but I do not want to disable from being used. I have another Catalog item (parent) that uses/calls a Child catalog item. So I don't want the child catalog item to be selectable...
Mystery anyone? i'm troubleshooting an issue with our service catalog, specifically an Order Guide. My understanding: Service Catalog Request workflow should End before the Service Catalog ITEM request workflow begins, is this accurate? Somehow I o...
I created a basic catalog item without a workflow since I don't need one. When I submitted the form from the Service Portal, the data is passed into the record within the Now Platform UI correctly. I see that an REQ and RITM is created but not the SC...
Hello, I have few Variable Sets already created with multiple variables and I realized I need to change the type of theseVariable Sets from Single row to Multi row. Do you think guys that it's safe to do that via background script? Because the Type...
Hi All, We have below requirement: Whenever work notes / additional comments changes on the incident, it should get copied to all associated active incident tasks. Also when work notes of incident task changes it should get copied to the incident w...
Hi I'm creating a scheduled task which will generate a pref-filled service request (Request, Request Item and Catalog Task). I know how to setup the schedule but I'm having trouble generating all three task and have them linked to each other. I tried...
Hi - is it possible to modify the SNcSerialNumber script to take the chassis serial number as the default instead of the baseboard serial number when new CI's are created via ServiceNow Discovery? We have just started to use Discovery, and whilst it ...
I need to close the whole RITM and tasks when one of its tasks assigned to a specific group is close canceled. Please put up your suggestions here.
Good day all, We recently upgraded from Madrid to Orlando and are now experiencing some strange behavior on the setRedirectURL not actually redirecting. Situation: UI action available on insert (of a case (sn_customerservice_case). Creates an inciden...
Hi Team, I am trying to hide one annotation(information) on the incident form based on one condition . Condition: when assignment group is service desk i want to show annotation and when assignment group is not "ServiceDesk "i don't want to show that...
I am using the below script for onSubmit. The If condition gets passed through and am getting the error message "This page is restricted to employees only." But, the ticket gets submitted. Return false is not working. function onSubmit() { var user...
Hello All, I have a requirement to add 'Assign To Me' button/UI Action in Incident and catalog task. But the button should be available to all, regardless of where the ticket is assigned. For example – I get an email \ call \ Skype asking to look at ...
Hi All, Presently, if we want to search for the changes executed on a CI, the CI should be added under configuration item field of the change request(primary CI).And If the same change request has other CIs added under Affected CIs related list, we a...
Hi, can we have more than one assignment group in an incident. Sometimes we have multiple task for one incident. For example to resolve the incident the network group and the Database group have to work on the incident. So is there a way to assign to...
Knowing that Calls (aka "Service Desk Calls") has been depreciated, I'm planning my migration to Interactions. Our main KPI for Service Desk Calls is the "Call Type", allowing us to track what is the reason for the someone contacting the IT Service D...