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Resolved! Export PDF list with related list

Hello Experts I am trying to export a list a list of records as PDF but wanted to include the related list for these records as well. I followed Marks' article but for some reason it is not allowing me to save the record as it shows a syntax error.  ...

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Resolved! How to update date field to current date and time

I want to run background scripts to update resolved date to current date and time var gr = new GlideRecord('sn_customerservice_case'); gr.addQuery("sys_id","3751d2e11be113d9c4bcb7d"); gs.print(gr.getRowCount()); gr.query(); while(gr.next()) { gr.s...

Zuri by Tera Expert
  • 2859 Views
  • 1 replies
  • 4 helpfuls

On hold duration measurement

Need to add a field "onhold duration" to the incident form, this field should capture all the durations when the incident kept on hold. Please suggest how to proceed with this requirement.

rajasekahr by Tera Guru
  • 614 Views
  • 1 replies
  • 0 helpfuls

Resolved! UI Policy Not Working on Existing Records

I have a UI Policy that based on the selection of field a (Caused by Third Party) should show and make mandatory field b (u_third_party_name) within a problem record. This seems to work fine if it is a new record, but doesn't work at all on existing ...

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ddiroma by Mega Expert
  • 1547 Views
  • 6 replies
  • 0 helpfuls

How to replace JSON value

Hi Team, I have below JSON and i want to replace id value with sysid. please suggest on this. current payload: [ { "name":"abcd", "location":"efgh", "id":"ijkl" } ]   required payload: [ { "name":"abcd", "location":"efgh", "id":"1234567890" } ] Thank...

Mohan22 by Tera Expert
  • 732 Views
  • 2 replies
  • 0 helpfuls

Resolved! Script to change date format from email

Hi all, Is it possible to change the date format from: 8 September 2020 to 08/09/2020 - via a script? would then need to populate a date in a request item... Thanks for your help   Regards   Rich

send survey after one day of incident is resolved

I have requirement where i have to sent the survey after 1 day of its resolved time for incident. Do we need to write scheduled job if yes then how can we trigger the survey from schedule job if no then what is the other option.   Can anyone help me 

Community Alums by Community Alums  
  • 1171 Views
  • 5 replies
  • 0 helpfuls

Resolved! To make attachment mandatory on Native View of catalog item.

To make attachment mandatory on Native View of catalog item. Got a related post for the same , It suggest for DOM manipulation . Can somebody please tell if using DOM manipulation will not impact anything later ? @Ankur Bawiskar  Can you please advis...

Mishu by Tera Expert
  • 806 Views
  • 7 replies
  • 2 helpfuls