If i login to the Servicenow instance i am not able to see the left navigation

kranthi2
Tera Expert

‎12-26-2023 04:27 AM

Hi,

If i login to the Servicenow instance i am not able to see the left navigation.

Please find the below screenshot and i am facing this issue even though if i login through different browser and Incognito as well.

 

It is opening only dashboard:

 

kranthi2_0-1703593628697.png

 

Thanks,

 

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4 REPLIES 4

Sandeep Rajput
Tera Patron
Tera Patron

‎12-26-2023 04:31 AM

@kranthi2 Please check this KB Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869365 and see if it helps. If the issue still persist, please raise a case with ServiceNow support.

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kranthi2
Tera Expert
In response to Sandeep Rajput

‎12-26-2023 04:48 AM

Hi,

No this is not the issue because someone from our team can able to impersonate my self.

But one thing just want to inform you that they have connected through VDI ...!!

 

Is this the issue why i am not able to see the navigation pane and not able to access the left menu and modules ?

Please explain it clearly.

 

Thanks,

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kranthi2
Tera Expert
In response to Sandeep Rajput

‎12-26-2023 04:52 AM

kranthi2_0-1703595108154.png

 

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ersureshbe
Giga Sage
Giga Sage

‎12-26-2023 07:03 AM

Hi,

1. Try to login other browsers and check it.

2. Try to remove the existing role and save it. Readd the same role and try it. 

3. Clear your browser cache and instance cache both.

 

 

Regards,
Suresh.
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