Metrics to be created when priority got downgraded

Akhil42
Tera Contributor

‎12-26-2023 12:51 AM

Hi,

 

I have a requirement where metrics needs to be created whenever the priority got downgraded.

 

Can anyone help me with this

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2 REPLIES 2

AshishKM
Kilo Patron
Kilo Patron

‎12-26-2023 06:14 AM

Hi @Akhil42, 

Write a new metrics definition ( metric_definition ) over incident table on priority field. System will create a new record in the table ( metric_instance ) whenever there is priority change and you can create report/or dashboard from that data.

 

AshishKMishra_0-1703599877313.png

 

-Thanks,

AshishKMishra

 

 


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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2023 06:30 AM

Hi @Akhil42 

You can create the metric on incident table like

LearnNGrowAtul_0-1703600868151.png

 

 

But this metric will capture if either priority upgrade or downgrade, if you are happy to write code, the use script option in metric 

 

LearnNGrowAtul_1-1703600948062.png

 

and write code, if priorty change from 1 to 2 or 3 or 4 or

2 to 3 or 4

3 to 4

or

4 to 5 then capture else not.

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