If the service offering is set to XXX the following XXX and YYY task templates should be deactivated

[Community Alums]

Hi All,

I have a requirement in service catalog like If the service offering is set to 'XXX' the following 'AssetCtask:Deliver/Install IT equipment'  task template should be deactivated. How it can be achieved?

Can we acheive it using OnSubmit Client Script?

Thankyou.

[Dan H]

Hi Karthik,

Because you need to access server code and i'm assuming the task template information is not visible to the end user I would consider using a business rule to do this.

Trigger is Service Offering == 'valuehere' and catalog item is == 'x'

Then do a GlideRecord call to find the task template and set active = false.

You could do this with a Client Script and a GlideAjax call to the server database too.

Please mark my answer as helpful/correct based on impact

[Community Alums]

Thankyou i will try below code

Before Buisness Rule:

var gr = new GlideRecord('sys_template');

gr.addQuery('sys_id','865bc849540207073309506393994944t975879949');

gr.query();

if(gr.next()){

current.active='false';

}

[Community Alums]

Before Buisness Rule:

var gr = new GlideRecord('sys_template');

gr.addQuery('sys_id','865bc849540207073309506393994944t975879949');

gr.query();

if(gr.next()){

current.active='false';

}

I tried the above code and still the Task template is in active status

[Dan H]

Hi,

Remove the '' around false,

You have: current.active='false';

Try: gr.active = false;

gr.update();

You need to use the gr object that you initialized to get the record