So a RITM was set to closed incomplete when the requester asked for it to be canceled. However in set the task to closed incomplete but cancelled it in the workflow. It then did not close out the workflow and cause the request to remain open. How ...
Hi Experts, I am novice to service now platform and trying to figure out Service Catalog Item integration through Rest API. Using baseline endpoint of order_now:https://server.service-now.com/api/sn_sc/servicecatalog/items/{sysid}/order_now 1. How to...
hi TEam. my scenario is' = i have 4 checkbox that have sentences on them. example option 1 = standard access - gives you the ability to perform the following task .... option 2 = level 2 access - various other information etc ..... option 3 = more d...
Does anyone know how to use Reply, Reply all and Forward (glide.ui16.emailStreamResponseActions = true) with HTML formatting? We are very email dependent right now. My users (IT, HR and Facilities) want to be able to reply to a received email in the ...
Hi All, There is a table with 10 Records with one of the fields having values like 1,1,2,2,3,3,4,4,5,5. Let's say Record 1 has 1 Record 2 has 1 Record 3 has 2 Record 4 has 2 Record 5 has 3 and so on I want to set a new value for these existing record...
This issue is randomly observed. State of Chnage request is incorrectly reflecting as “Closed” in place of “Cancelled”. in 20% of cases we have seen user trying to cancel but CR is Closed
Hi All, I am sending a notification to the approver once the request is submitted. Body of the notification will be Kindly approve the request which created on "Date 1" by "Abel Tuter". You have to approve/decline the request before "Date 1 +30". I...
Hi all, Is there a way to get a current catalog item into reference qualifier of variable ? I tried current.sys_id, current.sc_cat_item.sys_id, g_form.getParameter("sys_id") but got no luck.
Hello, I created this basic flow using flow designer. The flow has two "wait for condition", but I can't get any of the two working. STEP 5 I must wait 48 hours before I create the 1st task (in this example I put 5 minutes for testing purpose), bu...
Hello experts, I have a requirement where we need attachment to be mandatory for the creation/submission of a record- but on a 'File Attachment' type field. I could achieve this using a before insert business rule for the Attachment icon on the banne...
Hi there,I have been asked to allow a third party company to create Incidents on our ServiceNow instance via an automated site, so I have created for them a user account and password with ITIL role, however they are asking for our "client ID" and "cl...
Hi Team,Can any one help me how to create a page like email properties where i can allow the admin to set some properties for my custom APP. Thanks.I checked Ui pages seems the design of the email_properties.do is not located there ? How do we develo...
I have a request to display the related business services of any configuration item listed on the change form. I am trying to create a relationship to display this information but it returns all business services in the cmdb and not just the ones tha...
We're using the CAB Workbench and sending out Meeting Notes after the meeting is complete. We've received a request to update the content of the Meeting Notes to include some additional information. I've checked and am not able to find where the da...
Hi all I may need a little help from the community / ServiceNow on the Flow for Service Catalog Plugin: I use the Service Catalog Flow trigger to be able to build flows for request fulfillment. When selected, this gives me access to the "Manage Flow ...
