image in portal page not visible to some users
Hello team, We ave added an image in portal page but that is not visible to some users. Please assist. Thanks
Forum Posts
Resolved! Where do I find the Survey Emojis?
This docs page below says that "Five emojis, similar to the Likert scale (very dissatisfied to very satisfied) are provided." Where do I get those? I looked in the images table and they aren't there. I tried downloading from an OOB survey by simply r...
Resolved! How to add a comment/work_note using script on Service Portal
We are trying to put a button on ticket form of Service Portal that once clicked will add an additional comment or a work note to the current incident being viewed.We tried the following code on our if statement when the button is clicked but nothing...
Resolved! Sorting a Multi Row Variable Set
I have a multi row variable set with three single line text variables: v_string1, v_string2, and v_string3. The MRVS will be populated on the request form. In the workflow, I would like a Run Script to sort the contents alphabetically, ascending, b...
Resolved! Edit button in related list not showing for some users
Hi, Users are unable to see the below Edit button. I have added read/write/delete ACL's to the table in question and added the role to the role list in UI action but still no luck. Is there something else that I am missing?
need to display user email id based on user reference filed
i have created one catalog item under that created two variable 1. add user its referring to sys_user table 2. email id -string name -need to auto populate based on selected user. actually my requirement is to show instead of name I want to show ...
Resolved! Why we need to use meta field in catalog item and give identifier name when catalog not visible in global seach in portal.
Hi All, Please explain me below question. Why we need to use meta field in catalog item and give identifier name when catalog not visible in global search in portal. Thanks, Varma, .
Edit "Request Approval" UI Action
I am trying to adjust the OOB UI Action for "Request Approval" when the type is set to Emergency. We are adding another layer of approval so that an eCHG first goes to the manager before it hits our eCAB. I am trying to fix the UI Action for when you...
Resolved! In encoded queries, what does "EQ" signify?
In encoded queries, what doe "EQ" signify?I see it in encoded query style conditions, but I don't see a requirement that would explain it's use. For example,drop_off=false^stage=draft^EQ Thanks,-Stephen
How create duplicate ci report
How to add duplicate CI's in report Kindly help with that
Auto Populating CAB Workbench Agenda
Good Afternoon, I am looking to auto populate our CAB agenda with change records that have been for CAB approval. Can someone please advise the steps to do this? I know how to manually add Change records into the CAB agenda... - Navigate to Change in...
Resolved! Report of all RITMs and their associated tasks
Hello, I am looking to create a report or dashboard of all the opened RITM against our assignment group with their associated tasks. Everything I few posts I have read indicate this cannot be done and I can create the opposite report (tasks and assoc...
Linking Incidents to Knowledge Articles
Hi folks, I'm new to ServiceNow and have what I'm hoping is a simple question. In my reporting I can see that Incidents are being linked to Knowledge Articles: And if I look at one of those Incidents I can see that KB0012400 is linked as a Related R...
Resolved! Allow end users to add comments on RITM when requested for others
Hello All, I wanted to allow end users to comment on RITM in service portal when they requested for someone else. I tried creating a write ACL on sc_req_item table and additional comments and added condition as requested by as dynamic me or opened by...
How to troubleshoot REST API ?
How to troubleshoot the REST API? Thanks Ram