Images in Knowledge articles are not displaying

[Subhashini4]

Hi All,

I am using below API to retrieve KB articles into Microsoft Teams.

https://test.service-now.com/api/now/table/kb_knowledge?sysparm_query=GOTO123TEXTQUERY321=notepad^ORDERBYDESCsys_updated_on&sysparm_limit=5

I have created a knowledge article KB00012045 with 2 images attached. Those images are displaying in MS Teams.

The same images that have been added to KB00012045 are again added to KB00012056. But not displaying in MS Teams.

Note: One Image is directly pasted in Article body, One is added from tool bar of knowledge article.

Please help why the images are not displaying for some articles and displaying for other articles in MS Teams.

Thanks,

[sachin_namjoshi]

Images are stored in sys_attachment table.

You will need to use Attachment REST API to get required images for sys_id of your KB article records.

Regards,

Sachin

[Nishu Saini]

Please verify whether images for both articles are present in the sys_attachement table.

[Subhashini4]

Hi Nishu,

Thanks for the repsonse!

Images are present in the sys_attachment table. Still unable to render the images in MS Teams Chat Bot.

Thanks

[Nishu Saini]

Please check this article it may help you to debug the use case.

Link

Mark helpful/correct, if applicable.

Regards

Nishu