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Resolved! Order Guide Variables passed to its Catalog items variables

Hi All, There is an order Guide in our Dev instance. All the variables values  in the Order Guide are passing to the catalog item variables associated to this order guide. All the names of the variables in the order guide and catalog items are same. ...

san1989 by Giga Guru
  • 3372 Views
  • 3 replies
  • 4 helpfuls

Resolved! Need help with business duration calculation on a catalog task

I have have a business rule to calculate the duration and business duration on the Catalog Task table.  The duration calculates fine but the problem I found was that the business duration wasn't calculating correctly.  I later found that my script wa...

JR Guieb by Tera Expert
  • 2164 Views
  • 5 replies
  • 2 helpfuls

Getting the value of Catalog from Approval table

Hi All For the RITM records in sysapproval_approver table, I'm trying to get the value of catalog that the item belongs to. I'm using 'sysapproval.cat_item.sc_catalogs' (taskGR.addQuery('sysapproval.cat_item.sc_catalog','catalogs');) to get this valu...

n20 by Kilo Explorer
  • 2919 Views
  • 21 replies
  • 0 helpfuls

Resolved! Flow Designer trigger when comment added to Incident record

In Kingston Flow Designer, I would like to create a Flow for Incident when comment added to incident, it will trigger the Flow and perform Incident field change. However, I am not able to select "Additional Comments" from condition builder. Any ideas...

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gavinc by Giga Contributor
  • 1904 Views
  • 3 replies
  • 0 helpfuls

Resolved! Insert record on table with reference field

Hello, We have a table for freeware called u_freeware_software and we have a catalog item that users fill out to add new approved freeware to the list. Once submitted, I added a runscript on the workflow that will take the values from the RITM and ad...

Hannah C by Giga Expert
  • 5699 Views
  • 8 replies
  • 4 helpfuls