Importing knowledge articles using excel

jamo
Giga Contributor

I am trying to import knowledge articles using excel.  However the article body text keeps getting cut off.  

How do I fix this.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@jamo 

possible reason the values in excel column don't have any html formatting

refer below links for help

Knowledge article Excel bulk import template

Importing Articles into Knowledge Base

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

gobindakrushna1
Giga Contributor

Step1: On the knowledge list view form Header, right click on it. then choose 'Import '

 

find_real_file.png

 

Step 2:  Click on 'Create Excel template' button to generate it.

find_real_file.png

Hope it will resolve your issue.

Hi. Thanks for the reply. I know how to import. However the body field is being cut off when I do the import.