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Resolved! How to get number of the problem and put on incident table?

Hi, I'm not sure how to properly do that.I want to create autocomplete process for problem_id field on the incident table.it depends of "first reported by" field on the problem table. So, If "first reported by" (incident number) is same as number of ...

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DIVI1 by Tera Expert
  • 401 Views
  • 1 replies
  • 2 helpfuls

Resolved! Database view Where Clauses

Hi all,I have created the below database view and need some help with the where clauses.  The requirement is to view all security incidents Opened by "x" .  It should contain information on the user that is assigned to this incident.  and also should...

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Wendy20 by Tera Expert
  • 981 Views
  • 5 replies
  • 1 helpfuls

Resolved! Unable to make State field editable in list view

Hello All, I need to make the State field on change_request tickets editable only by the admin when in a list view.  Right now, it's blocked even as an admin...  I was able to get that to editable for the change_task tickets by adjusting some ACLs, b...

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Ben124 by Tera Expert
  • 1800 Views
  • 8 replies
  • 4 helpfuls

How to Remove Attachment icon on Record Producer

if i am using " g_form.disableAttachments" I am getting this error : in portal it was saying : g_form) [DEPRECATED] Method disableAttachments is deprecated and unsupported on mobilecan any one suggest me what is the best way to do

chintu2 by Kilo Contributor
  • 3510 Views
  • 8 replies
  • 7 helpfuls

Resolved! Problems and Problem Tasks

Hi all, I was wondering whether this was possible - I'd like to be able see how many related problem tasks there to each problem (like the related incidents field in Problem) I've created a database view that links problem ID to problem task but the ...

Email filter ignore header X-ServiceNow-Generated:true

Hi We are seeing an issue with the email filter Ignore header and more specifically the condition X-ServiceNow-Generated:true. As I understand it this condition is created to stop e-mail loops from happeningen between different Servicenow instances w...

Set up notifications for Agent Workspace

Hello, I have a requirement to configure notifications for agent workspace. But I'm not able to see the notifications tray icon itself. Could anyone please help me with it. Thanks in advance!

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Trupti9 by Tera Contributor
  • 775 Views
  • 4 replies
  • 0 helpfuls

How to make text of Label type in Bold

Hi All, I want to make Header in Bold. I have created it as of Label Type and I am not able to make it bold and big. Could any one please help me in making this text bold. Below is the screenshot for the reference. customization is header here. I wan...

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taqdeer by Tera Contributor
  • 6412 Views
  • 26 replies
  • 7 helpfuls

Resolved! Catalog item approval request should go to particular group..

Hi All,I have created one category and 4 catalog items in the service portal so, as a process owner, The request from these items should flow to the group members of the group "XXX" for approval so as to grant the requester an ITIL License. How to do...