I have a requirement for reporting purpose on a custom table. Need to calculate only the no of days the request is in a particular state. If the request changes from state 1 to capture the no of days the request is in state 1 If the request change...
Hi all, I have created a new condition for contract expiry notification of 120 days. Now I wanted to test this, I added a new contract where expiration is exactly 120 days from today. How do I test this? I am working on our dev instance and looked fo...
Release: Tokyo Hello all,It might be a silly question, but I couldn't figure it out so far.I need to remove or edit a filter from the slush bucket, of a related list when clicking on "Edit" button.Just removing the filter, works only for that time. W...
Hello All,I have an requirement to create/order Multiple Items as part of our intergation and this is going to be an Inbound Integration , we have 5 items order laptopAccess to VPN order Mobile Order ID Order keyboard - in this Item I have to set pre...
Hi all. Has anyone tried to add peer review step into the standard OOTB workflow and if yes how have you achieved this ? My steps so far have failed as I was thinking it will be as easy as adding extra step in the workflow and maybe approvals etc, b...
I need to set up data preservers to keep all the records for a given table in the target instance. Do I simply create a data preserver without a condition?also, because I don't want any records from the source instance. I need to create an exclude ta...
Hello Community!Trying to use script include in the BCC of Email Client Template. I am trying to autopopulate the some certain email addresses in Bcc Field of email client Template. For this I have written a script include and calling that script inc...
I am attempting to modify the "Create Incident' button from the Knowledge Article view.My GoalMy knowledge article form is going create an INC record is pre-populate incident mandatory field value when clicking on the 'Create Incident' button.For exa...
Hi, I am creating an inbound action that should trigger a catalog item and create a request. var cart = new sn_sc.CartJS();cart.setRequestedFor("6816f79cc0a8016401c5a33be04be441");var item = {'sysparm_id': '1c65b71597aa4d10344f398c1253af12','sysparm_...
Hi ! Could someone share a generic project plan for ITSM transition project. to learn about current environment and to start the application development and support after go live. I did not find any standard template in Now Create.
Good Afternoon Community. I am trying to understand the Predictive Intelligence process and am stuck on the business rule that will populate the data on the incident table. Perhaps I am missing something. I have created an ML Solution (Solution Name...
Hi,we have configured notifications using workflow. but the issue is related to the delay time of receiving the emails. the delay time increases with 5- 15 min. How can I make it faster is there any way to reduce the time for sending the emails?thank...
Hi All, I want to create and update incidents with the help of the transform map. The number field in the incident table is unique. The issue that I am facing is that when I am sending the request body using the Postman the record is getting created...
Ticket transferred report from MPG-SG-NA SN FCC to MPG-SG-NA SN System & TechnologyExample FCC team received a ticket that is assigned to Systems and technology team after they fix the issue the ticket is transfer back to FCC team to check with user ...
Hello , I need to have all the attachments of RITM showing to/ accessible from respective SCTASK as well (in Admin Workspace also). What are the possible ways to do it , and how can we do. Please Suggest. Advance Thanks,
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