Importing knowledge articles using excel
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10-20-2020 10:47 PM
I am trying to import knowledge articles using excel. However the article body text keeps getting cut off.
How do I fix this.
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10-20-2020 10:58 PM
possible reason the values in excel column don't have any html formatting
refer below links for help
Knowledge article Excel bulk import template
Importing Articles into Knowledge Base
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-21-2020 02:17 AM
Step1: On the knowledge list view form Header, right click on it. then choose 'Import '
Step 2: Click on 'Create Excel template' button to generate it.
Hope it will resolve your issue.
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10-21-2020 03:05 PM
Hi. Thanks for the reply. I know how to import. However the body field is being cut off when I do the import.