In ATF, for problem task it is always taking General

[ServiceNow Use6]

Hello,

I have clearly mentioned the 'problem type' to be Root Cause Analysis but it takes General. Kindly help.

Regards

Suman P.

[Inactive_Us1238]

Hello,

You have to mention PTASk type "root cause" in the Record Insert field. Can you please mention PTASK  field value type?

Regards,

akundu

[ServiceNow Use6]

Hi Abira,

if you see step 3 i have used Root Cause Analysis.

Regards

Suman P.

[Inactive_Us1238]

Hello Suman,

Can you please mention PTASK  field value type? Once You can use "Set Field Values" step instead of "Record insert" for testing and check Type field value "Root cause "is set or not.

Regards,

akundu

[ServiceNow Use6]

There is nothing like PTASK field value type.

Regards

Suman P.