I have a user field that I've created which I use to give each user record a unique ID as I have a lot of cleaning up to do to ensure to integrity of our user database - imported from our previous incident management application.Up to now I have been...
We currently use the Risk Assessment for Change Management, and would like to add additional criteria to the process. I'm not sure how to do this, or if it's even possible. In our current process, we have 7 questions, and a Threshold of Score greater...
I am building a Record Producer that would show a sequence of similar input fields one by one as the user fill them in. This is like filling a table: a new empty row appears after the previous row is not empty any more. To achieve this effect I am cr...
We need to be able to create an Emergency Change Request from an Incident. The problem is that we have several mandatory fields on the Emergency Change Request that are not on the incident. When a user right clicks the banner and selects "Create Chan...
Hi everyone,What I am trying to accomplish :When a user logs in with a specific role which doesn't have the ability to change views I want to set which view they see based on their role.Specifically we want to give our SaaS team the ability to view i...
We'd like to define WAN circuits in our CMDB. Is anyone else doing this...?The reason we'd like to do this is so when our network monitoring systems identify a down port, we can then identify which circuit was impacted. The network alarms contain a p...
I would like to have the idea/advice from the community around the best way to model a firewall cluster.The idea is that the firewall cluster is composed of 2 nodes.Those 2 nodes have almost the same configuration apart from the asset mgt point of vi...
Prior to Aspen, there was the BaseLine update set which captured the out-of-box values for an update synched record the first time it was modified. This allowed me to review any entry in sys_update_xml against its out-of-box configuration. This funct...
I would like to ask if is it possible to set different number/field for different views?I found topic Customize column, but that setup of columns is for all views (system-wide).I would like to have some columns for one filter and different columns fo...
Hi,I recently had a business requirement to add a second process flow formatter on the Project form. Currently we have a process flow for Project 'State' values. The new requirement is to add a second formatter with the 'Phase' values under the exist...
There is always a "Waiting for Approval" stage on all requests (even when there isn't). How can I dynamically hide this? Also, when there is an approval, there is a blank stage after the "approved" stage. Why is that? I've searched the forums, but ev...
We have four instances of ServiceNow. I have went through and done some initial cleanup and made changes in the Sandbox environment. I want to push those same changes in data and configuration up to Dev.I tried Clone but got "Destination does not all...
Hello,The onLoad functionality in one of my Catalog UI Policies doesn't seem to be working as expected. The policy is set so that if WebcastSetup_StreamingPref = Live Only (the default), then 3 of the variables on the form should be hidden, and 6 fie...
How do we allow the search feature to search text in attachments in incidents and change?We have the plugin enabled (as mentioned from the wiki. I think the plugin was enabled by default).I set the incident table's (collection) attribute already had ...
We have done a formal evaluation of a few Service Management tools and Service-Now was the clear winner in terms of functionality, reporting, ease of use, and ease of administering. Where we are struggling now is on the pricing and the culture change...