Hello, I'm new to ServiceNow and scripting so hopefully someone can point me in the right direction (we have Dublin). I am working on my first Service Catalog item and workflow (sc_req_item) and as a first step, I'm just trying to get 1 approval...
I'm having a couple of problems pulling some data needs to be reviewed periodically. 1. When a change, request or catalog task gets approved I need to be able to know the date it was approved. Ideally I'd like to know when the approval request was s...
I would like to use execution plans for change requests.To create the execution plan is simple, but how to fill in the fields of the change task from the change request in the execution plan tasks?The is a scripting field, but I don't know how to use...
In Calgary, When we configure domain (Domain Admin --> Configuration) we select the Domain Table. By Default, Group is the default Domain Table. I want to know how programatically the name of Domain Table can be identified. Does this value (Domain Ta...
Hi all,Does anyone have any insight as to how to cause the state field on an incident to take on a highlight (likely in the list view)?To explain further, for our current setup, an incident can be set to a particular state (5, "Awaiting customer info...
What's the recommended and easiest way to move a custom created table from DEV to PROD? It did not come over on the update set. On Berlin, by the way. I assume I can do to u_table.list and export XML? Would I then just create the same table manually...
Hi allI have added three fields to KB, Service Catalog and Catalog Itemsu_global_view True / Falseu_show_to - string 1000u_hide_from - string 1000If global view is true, use and make the "u_hide_from" visibleIf global view is not trie, use and make t...
Hi, How am I able to define each Service Catalog Item's Impact, priorty and Urgency? Thanks for your help
Hi experts, Please help why this change task state shows an integer value. It should also show as 'Open' like the first change task.Attached snap shot. But when the forst change task is closed it reflects to 'Open'. Why during genretaing it shows -5...
As the Problem Manager of our organization, I often struggle with demonstrating the value to the people that do all the work in addressing our problems. We all know the theory behind Problem Management in the ITIL framework; reduce cost to the orga...
Hey all, I have a question I'm stumbling upon in ServiceNow. Let's say you have an incident which is a duplicate of another incident, already registered within the system. When I update the first incident, I would like to state that it is a duplicate...
Hello. One of my customers did a security audit to SNC application when using SSO.The auditors came up with moaning about side_door.do to log into instance with local user profile when SSO is not working. Now the question is if there are any ways t...
Is there a process to merge one or more groups into a single group of users? Thanks, Andrew
Is there a way to configure an LDAP pull that will bring in only new user records for the last few hours or day? It appears that the Listener process doesn't create new user records but, to create an account, I need to do a full LDAP sync that, if I ...
Hey all.. I have gone through the steps of setting up auditing on the alm_asset table and can see the results but only on one specific change that is made within a form. For example, if I'm in a stockroom and I had an asset, I click on it and I hav...