In ATF, for problem task it is always taking General

[ServiceNow Use6]

Hello,

I have clearly mentioned the 'problem type' to be Root Cause Analysis but it takes General. Kindly help.

Regards

Suman P.

[ServiceNow Use6]

Hi @Brian Lancaster ,

Any help please.

Regards

Suman P.

[Brian Lancaster]

When you do your record insert of the task make sure the type is root cause analysis.

[ServiceNow Use6]

Hi @Brian Lancaster ,

if you look at my test steps, step 3 says the same.

Regards

Suman P.

[Brian Lancaster]

Let me check my test and see what it is doing.

[Brian Lancaster]

Just setting type works for me. Here is a screenshot from when my test is running.