In ATF, for problem task it is always taking General

[ServiceNow Use6]

Hello,

I have clearly mentioned the 'problem type' to be Root Cause Analysis but it takes General. Kindly help.

Regards

Suman P.

[ServiceNow Use6]

I am doing exactly the same, i have no idea.

Regards

Suman P.

[Brian Lancaster]

On things I noticed is on your record insert your are not setting the problem filed to the ID in step 2. Not sure if it will cause this issue but your problem task will not be associated to the problem. Screenshot from my test 3.

[ServiceNow Use6]

I did that Brian, it didn't make any difference.

Regards

Suman P.

[Brian Lancaster]

I wonder if this is an issue with Rome. I'm still on Paris but I just did a test in my PDI and I'm getting the same results as you.

[Mark Roethof]

There is a difference on Problem Task between Paris and Rome. The ACL I mentioned in my other reply 🙂 That ACL is not on an out-of-the-box Paris instance.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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