In ATF, for problem task it is always taking General

[ServiceNow Use6]

Hello,

I have clearly mentioned the 'problem type' to be Root Cause Analysis but it takes General. Kindly help.

Regards

Suman P.

[Brian Lancaster]

Yes just was checking on that. In Paris that ACL is not there. I will have to remember to modify that as part of the upgrade.

[Mark Roethof]

Hi there,

Don't know immediately how to solve this, need to think about it 🙂

Though I think the reason why is:
- Type is read-only and the default value is general

Why is it working when doing this manually?
- Because of the interceptor used

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[ServiceNow Use6]

Hi Mark,

When I do it manually, it works fine.

Regards

Suman P.

[Mark Roethof]

Also just checked, this ACL is in the way of the Test:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Brian Lancaster]

I wonder why they add this ACL. Since the dictionary default is read only the only way to modify it outside the interceptor would be with a script.