In catalog, we want to set check box as true when condition is true

[mounika58]

Below is the code for setting value.

function onChange() {

if (g_form.getValue('variables.UserType') == 'Terminal Server Users')

  {

        g_form.setValue('variables.OutlookEmail',true);

        g_form.setValue('variables.ServiceNowAccount',true);

      g_form.setValue('variables.TerminalAccess',true);

  }

}

When I keep alerts it is showing as true but on the form check box is not getting ticked.

Please help what is missing

[Dan Tolgyesi1]

Hi,

You don't need the "variables" part in your setValue, your code should look like: -

function onChange() {

if (g_form.getValue('variables.UserType') == 'Terminal Server Users')

  {

        g_form.setValue('OutlookEmail',true);

        g_form.setValue('ServiceNowAccount',true);

      g_form.setValue('TerminalAccess',true);

  }

}

Please mark your answer as helpful or correct if this has worked.

Thanks,

Dan

[mounika58]

Not working Daniel.

function onChange() {

//var user = g_form.getValue('variables.UserType');

  if (g_form.getValue('variables.UserType') == 'Terminal Server Users')
  {
        g_form.setValue('OutlookEmail',true);
        alert(g_form.getValue('variables.OutlookEmail'));
 
  g_form.setValue('ServiceNowAccount',true);
  g_form.setValue('TerminalAccess',true);
  }
  else if (g_form.getValue('variables.UserType') == 'External Users with Archroma Laptop')
  {
      alert('external');

  g_form.setValue('OutlookEmail',true);
  g_form.setValue('ServiceNowAccount',true);
  g_form.setValue('TerminalAccess',false);
  alert(g_form.getValue('variables.TerminalAccess'));
  }

}

I kept alerts and they are popping up correctly but checkboxes are not getting checked. Please let me know what I am missing.

[arunram]

Hi Mounika,

you can use catalog client script to do this,

Creating a Catalog Client Script - ServiceNow Wiki

[Pradeep Sharma]

Hi Mounika,

Just remove the variables from your code and it should work.

ex: g_form.setValue('OutlookEmail',true); //Assuming OutlookEmail is the name of the variable.