In email script, I need to get RITM number from short description and place it in a new line.

[rajadinesh]

In email script, I need to get RITM number from short description(see below screen shot) and place it in a new line. How can I achieve this. Tried with substring(see Mail Script) but not working. Please help

Mail Script:

[VigneshMC]

if you are sending notification in catalog task table, then you dont need mail script

just add in notification directly (same works in mail script as well)

current.request_item.getDisplayValue();

[Snehal2]

Hi Rajadinesh,

Try out the following mail script:

var description= < store the short description value in this description field >
var descriptioncontent = [];
descriptioncontent = comment.split("-");   //  split it by " - "
template.print(descriptioncontent[0]);   // it will contain the RITM in array[0]

Mark it correct if worked for u as well so that it will be helpful to others as well..!

Regards,

Snehal M

[rajadinesh]

No. it is not working

[Snehal2 · Accepted solution]

Hi Rajadinesh,

Find the below: 

1. Email Script:

2. Notification body:

3. Preview of the notification:

4. Incident I used to preview:

 I have tested it .. I am able to get the RITM number from short description. Check it again...and do as per the above.

Mark it correct if worked for u as well so that it will be helpful to others as well..!

Regards,

Snehal M