Hi All,How to set default value (a specific group from cmdb_ci_group table ) for reference variable of record producer.Shall I need to define a script include and call it using javascript: 'scriptinclude name' from the default value tab of the ...
I have 2 fields "Existing groups" & "Remove Existing" and both are of type List Collector. Currently existing groups having values populated with the groups where the user have. I need to have the same values populated in the remove existing field. P...
HI All, I have 2 custom table in 1 custom application table name 1.Approval & 2.CDS. now my requirement is Approvals table list view should be like CDS list view in short I want CDS fields in approvals table list view. please let me know how to do it...
In kb artical when the Author and content woner (referance fields) is inactive how to populate their manager name when class is ITSM Level 2 Procedure.
Hi,i have a MRVS where the "App name" is coming from cmdb_ci table. upon selecting the app name, all the other fields such as : app service name, internet facing, hosting type , technology domain, tech domain owner is displayed ( auto populate). i ne...
Hello all, Is there a way to upload a file to ServiceNow and then create a shareable link to it? The file would not be attached to any record, just a record in of itself. Thank you.
I have a catalog item form with a start date for the requested item; I need to auto populate another variable, fiscal year, based on the start date that is entered. I know the fiscal year calendar has start and end dates and would like to use this i...
For Normal and Emergency changes.When a change approver goes to approve a change that is in Assess state, upon clicking the button to Approve. I would like a message box to appear with 2 buttons "Approve" and "Continue to Review".1. If they click "Ap...
I am not sure if this is in the right area. If the moderators need to move it, please do.We are now past our 3rd month after moving to ServiceNow for Incident, Change, Request, etc. I am trying to find a way to build a methodology to handle Incid...
What I have to do is a report that shows me all the removal candidates that are approved by the user, so I am combining the approval_approve that have a document_id equal to the id of the removal candidateDatabase View Approval view tableRemoval cand...
Hi, I need help adding a button to the email notification, which only ensures that the above notification is accepted.Is it feasible to track who pressed the button? "Close"We are not updating the status of approvals. Thanks
Hi TeamRequirement = When we reject RITM. Comments should be mandatory. I have done changes it is working as expected in Service Portal Approval Form View. But It is working in Service Portal List View. Rather when we enter comments in One RITM. It...
Hi Team,Based on the assignment group selection on the incident in need to populate all the group members in worknotes.please help me with the approach and script.Thanks in advance.
Hi Team,I have created one child RITM ticket using workflow (Run script) for creation of variables to display in case details section, I have used below scriptvar sysId = req.insert(); // child RITM sys idvar rec = new GlideRecord('question_answe...
Hi TeamRequirement = When we reject RITM. Comments should be mandatory. I have done changes it is working as expected in Service Portal Approval Form View. But It is working in Service Portal List View. Rather when we enter comments in One RITM. It...
