Minimize or hide KB article content in the activity log of ticket by default
Looking for feasibility/ideas to hide / minimize the content of a KB article from tickets activity log. Can someone assist how to achieve this?
Forum Posts
Report for reactivated collaboration tasks
Hi Guys,can someone tell me if there is a possibility to create a report for:which collaboration tasks (from a requested Item) are reactivated.
Flow designer - when end date field reached to current date and time
Hello all,I want a flow to be run whenever the user record's End date field is reached to current date and time .So for this,I have created a flow in which trigger condition is - record updatedWait for condition-> end date on Today ...
Button in Change form is not working when language is changed to different than english
Hi All I have an issue with button ''Request for assesment" in CHG form:it works correct when I have an english set as language but when I switch to german, then when I click on it nothing happens. Do you know what can be a cause?
Set values dynamically to a list collector catalog variable(Groups)
In Catalog form I have a choice field 'Access' with 2 drop down values 'Admin' and 'Non-Admin' and other field is 'Groups'(type is: list collector). If I select 'Admin' as 'Access' then I should see only groups(I mean admin groups) that contains 'adm...
How to Limit the Visibility and Editability of Catalog Item Variables to Specific Departments
Hello, To ensure that specific variables in catalog items are visible and editable only by certain groups, such as allowing IT department members access to certain variables that HR members cannot see, you can implement access control rules or group ...
What script displays the "Exact search match" message in global search?
Hello, Do anyone of you know what script populate this message upon global search? Regards,Vaine
MY Request filter for few groups
Hello All, I am trying to restrict requests in My requests tab in ServiceNow portal. I want to show only requests created by user not on behalf created ones. I know we can achieve that by applying filter to My Request Filter.Is it possible to apply f...
Resolved! AI Search Assistant Record Producer - Change Title Text color to White
Where do I change the text color for the display title name "Helpful Recommendations" Right now it is Black text on dark blue background. Where do i change the text color of "Helpful Reccomendations"
Non - ITIL users are not redirecting to Service Portal Automatically
When a non - itil user logged into servicenow, he should automatically redirect to service portal. But its not happening, As per my knowledge, this is something we have earlier in servicenow. But currently is not in place. Can anyone help me how to a...
Resolved! How to generate a dynamic Tiny URL for External URL's ?
Hi, Wanted to see if anyone worked around generating Tiny URL's for storing that in URL type of field. My use case is - We have external URL for each incident record which we are storing in the custom URL field, and we want to shorten it so that in t...
Instruction tooltip of variable is not showing in Conversational Catalog
Hi Team , We have one Conversational Catalog item and we can submit that item through the item,In the catalog item, there is one select box variable in which we are using the instruction tooltip. But when we are trying to submit a request through Cha...
Roles are not inherited from ITIL groups
We have encountered an issue where some users are missing inherited roles from ITIL group. The roles were removed without any audit history.We have observed that removing a user from a group and adding them back resolves the issue. However, we are un...
Need help for Metric definition to create whenever request gets created
Hello Everyone, I am working for custom application, the requestor submits request from Service portal. after submission request will be created on Custom Request Table. my requirement iswhen Request gets created from Portal on my Custom Request tabl...
Ritm displays error in service portal and its fixed when refreshed
i have catalog item where stages set from flow. i can see few unwanted errors popping up in my service portal and they disappear when i refresh. what could be the reason. attaching the flow as well.
