Resolved! how to auto assign role to user.
i have a requirement where in a table there is a user reference field. i want to auto assigned role to a user when the that user field is populated.
Forum Posts
Composite Field Type: Record Value Not Redirecting to Relevant Record in Respective Table
I've set up a composite field for the incident table, combining two fields: [Incident Number + Description]. Clicking on the second value of this composite field, as described below, successfully redirects to the corresponding record in the respectiv...
How to add the Multi row variable set in the report including all the RITM Variables
We have created database view on sc_req_item and sc_multi_row_question_answer.Currently we are getting all multirow variables on report, but we want to show all variables present on RIMT also, including multirow variables also.
Resolved! Feedback Widget on Service Portal
Hello everyone, I am working on setting up a feedback button on the Service Portal that on-click, show a Pop-up box with a custom made Survey on it. The only things I am struggling with are the CSS portions of the widget. 1. For the image scale ques...
Resolved! Out-of-the-box change model??
I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a l...
Resolved! Change greeting in Service Portal depending on the time
Hi all Currently in our portal we have this personalised greeting when users log in... we used this code function() { /* widget controller */ var c = this; c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Ser...
Resolved! Export / Import ATF Test & Suites
I'm preparing to clone my DEV instance before we update to Washington DC.I have built several test and suite that I want to move prior to cloning so I can bring them back after the Cloning for testing.
Error: Could not find a record in sys_script for column sys_overrides referenced in this update
While deploying update set of business rules and fix scripts from one instance to another instance.I got the Error: "Could not find a record in sys_script for column sys_overrides referenced in this update" please suggest, what needs to be done here....
Visibility of email when additional assignee field is not empty on incident form.
How can I made this email button visible only when additional assignee is not empty. So i have configured the additional assignee should be visible only when state is on hold and on hold reason is not awaiting vendor. so when we fill additional assi...
ATF: Validate List Values and Look up field values
Hello Everyone,Have below two questions, wanted to know the possibility with script or UI Step.1) I am looking for a way to validate the the Reference field values are coming correctly or not. For Ex: In Incident Table I wanted to validate th...
Change management migration to OOB from customisation
Hi Community,We are planing to migrate our change management to out of the box from our legacy customisation.do we have any plugin or procedure to follow for this, like we have for Problem Management migration utility plugin?
UI Action to trigger assessment on Release
Hi All, Created Assessment type and need to trigger it using UI action on Release form. I tried but it not working at all. Please if anyone can help me with this. RegardsNisha
Is it possible to place the Exported files from ServiceNow to Mid server in different folder
Hi , There is a requirement to place the exported files from ServiceNow to place in the different folder (import$\hosting\Export\) or (D:\Import\VMware\Export\) rather than the mid server installation path (D:\ServiceNow\Agent\ServiceNow MID Server I...
Stage field is showing backed value instead of Label
Hello Folks I'm currently using a Flow and Subflow for a catalog item. While I'm setting the RITM's stage as 'Fulfilled' in Subflow after the approval. It is showing 'fulfilled' which 'fufilled' is not on the dictionary. I'm selecting stage label...
Resolved! Is change request close automatically like incident
Hello, I just wanted to know if is there any OOB functionality exists as an incident for a Change request closes automatically after some days or we need to write the custom script for that Thanks,Atik Bagwan
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