ATF Test step creation
How to create a test step in ATF to go back to previous OCR page , "Click on the "<" field to go back to the OCR."
Forum Posts
Problem Management questions
Hi team, I am working on a problem management optimization project and I am curious if anyone has any RCA closure codes that are working really well that they are willing to share.Secondly, curious if anyone has implemented a Fix Task due date for an...
Calling script include in on submit client script (not setting value)
Hi team, I am calling script include and setting value of variable but the value is not setting, script include:var DecisionTable = Class.create();DecisionTable.prototype = Object.extendsObject(AbstractAjaxProcessor, { getRiskrating: function() { ...
User IDs changing to sys ID when users deleted in AD
Hi Guys! As the title says when users get deleted in AD the user ID in the sys_user table changes to a sys ID. I searched for this sysID but did not managed to find it in Service now and I don't have access to AD to check there. What I'm curious abou...
How to change font color of Opened for field to red when user is VIP on interaction form in SOW view
Hi, We have a requirement where we need to display 'opened for' field in red color or need to add vip icon to it on interaction form.I've written a onChange client script on opened for field which is working as expected when I was in fulfillment view...
Restrict RITM and SCTASK Based on Assignment groups
HiI have a requirement to create a catalog item and flow attached to it. Now the Related RITM and SCTASK should be visible only to the SCTASK assignment group members and one more group. Other users from different groups should not be able to view th...
Count number of approval
hi. i'm trying to determine how to determine number of approval in a REQ. what we are trying to achieve is, in requests with more than 1 approver, the ticket will auto cancel if there's no approval by approver 1 after a certain time.
How to redirect to outlook from variable more info text
I have a requirement where i need to create a variable with more information help text and help text contains " click here" .It should be redirected to the outlook when we click on the " click here" from the help text. Thanks in advance..
Change Request Hyperlink Notification
Hello Every one, I am trying to add Change approval url in the email notification.I used ${URI_REF} function to display change request number with hyperlink.Added below line in email notification body."Click Here to Approve: ${URI_REF}" But it is di...
knowledgebase access
Hi Guys, Hope you can direct me right Direction. I am trying to setup a KB called "Test ABC" which is only accessible to selected few users from a Group "Test" in Washington ServiceNow instance. I created a user Criteria for this Group called "Test" ...
Collaboration tab with conference call in Interaction record
Hello experts, The customer business requirement is to reduce the ticketing basis per month (incidents), so the end user would navigate into the portal and open a live agent request via a virtual agent to interact and resolve his issue with the possi...
Exclude records created on weekends and include the same on monday column Bar report
Hi Team, I have requirement in reports where i have to exclude records created on weekends i.e. sat and sundays. and the count of those records i have to show it in same day column. Report type : Bar Chart in this report below are the filter i have a...
Knowledge Management plugin in MS Word directs to wrong env/ instance.
We are following the below steps to deploy knowledge management plugin in MS Word.https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/task/configure-km-add-in-word.html Initially, we deployed it in DE...
Bulk Import of KBArticles
Can we import bulk KB articles along with data and images from other snow instances to servicenow Knowledge table.
Question On multi row variable set
Hi Team, i have a two variable's (from country and to country) on multi row variable set on change of the to country i need to fetch the values both values like that 20 rows.21 row created on change of to country i need to fetch the all 21 records v...