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Want Run Schedule Jobs in Sequence one after other job

Hi All,@Ankur BawiskarI had a requirement to run schedule job one after another in the Sequence. i had 6 schedule jobs as now. i want run in sequence see below logic how i need. please let me how i can achieve this.Once Schedule job A run completes t...

Resolved! How to see which work item is impacting agent capacity

Hello, Curious if there is a way to find out which Work Item is causing Capacity in Use for a given agent. Scenario: We have an agent that is stuck with 1 Capacity in Use, but cannot locate any Interaction or Work Item that would be causing this. Cli...

Resolved! VIrtual Agent Topic visibility user specific

Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...

marcinkopiec by Giga Contributor
  • 2092 Views
  • 5 replies
  • 0 helpfuls

Incident Created Notification - Include SLA Definition

I am trying to create modify the incident created notification to include the SLA definitions for our end users. I know it is not included in the Incident table but it is would be part of the Incident SLA table. Can the notification be set to the Inc...

Quinn2 by Tera Contributor
  • 524 Views
  • 6 replies
  • 0 helpfuls

Unable to download attachments in workspace

Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...

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Divya13 by Tera Contributor
  • 1225 Views
  • 2 replies
  • 1 helpfuls

Approval info Widget add close notes

Hello, everyone, I am looking for your help to solve this.I cloned the approval info widget and I want to add a modal so I can add the closing notes. but I don't know how to send the information to the case.I currently have this code:HTML:    <div ng...

URGENT: Query Business Rule

Hi Community,I need your assistance in achieving the below requirement without causing any issues with the existing functionality. When the user submits "Apple iPad" request, it should only visible to him/her and to a specific group where they can wo...

LakshmiK by Tera Contributor
  • 644 Views
  • 9 replies
  • 0 helpfuls

Resolved! Adding custom variable to email notification

I'm creating a specfic email template for requests dealing with driver access. Everything works fine, but one thing, the custom variable I created is not showing on the template. I'm just setting something up for the basic look before I make it looks...

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Void84 by Giga Guru
  • 1964 Views
  • 2 replies
  • 0 helpfuls