Hi all,I am trying to show kb articles in RITM which are related to its parent. i have created a relationship on RITM and kb_knowledge, i found table kb_2_sc which i taken as bridge to fetch kb articles, see screen shots below. Relationship : Is this...
Hi All,@Ankur BawiskarI had a requirement to run schedule job one after another in the Sequence. i had 6 schedule jobs as now. i want run in sequence see below logic how i need. please let me how i can achieve this.Once Schedule job A run completes t...
I need to hide an option from a Multiple Choice variable based on another variable's value.I knowg_form.removeOption does not work for Multiple Choice field, and I cannot change the field type to Select Box as we have many scripts associated with the...
Hello, Curious if there is a way to find out which Work Item is causing Capacity in Use for a given agent. Scenario: We have an agent that is stuck with 1 Capacity in Use, but cannot locate any Interaction or Work Item that would be causing this. Cli...
Is it possible to set checkbox 2 columns wide at catalog item like below image? Questionâ–¡~~ â–¡~~â–¡~~ â–¡~~â–¡~~ â–¡~~
Unable to fill in the requested item record in the 2nd step - Any idea on how to add the requested item when the step 1 remains same.
Hi All,I am working on the attach file on the db_image table, after uploading i am not getting any response from snAttachmentHandler.createHere is my code,HTML<input ng-show="false" type="file" accept="image/jpeg,image/png,image/bmp,image/x-windows-b...
Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...
Catalog item variables are not reflected after worknotes in the SC task
I am trying to create modify the incident created notification to include the SLA definitions for our end users. I know it is not included in the Incident table but it is would be part of the Incident SLA table. Can the notification be set to the Inc...
Customized UI Page pop up on click of 'Approve' in list context menu choice of Approvers related tab of change form. On change form, when change is waiting for approval. Go to 'Approvers' related tab. right click on the approval request and once you ...
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
Hello, everyone, I am looking for your help to solve this.I cloned the approval info widget and I want to add a modal so I can add the closing notes. but I don't know how to send the information to the case.I currently have this code:HTML: <div ng...
Hi Community,I need your assistance in achieving the below requirement without causing any issues with the existing functionality. When the user submits "Apple iPad" request, it should only visible to him/her and to a specific group where they can wo...
I'm creating a specfic email template for requests dealing with driver access. Everything works fine, but one thing, the custom variable I created is not showing on the template. I'm just setting something up for the basic look before I make it looks...
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