Would like to enable feedback and rating on knowledge articles

[kushwahapooja]

Would like to enable feedback and rating on knowledge articles

[Karthik Reddy T]

Hello Pooja,

Refer the below links may helpful to you.

knowledge rating article for service desk.

Knowledge feedback

[amlanpal]

Hi Pooja,

You need to change some property value in order to achieve this.Please navigate to System properties by typing sys_properties.LIST in the application search bar.

For Enabling Feedback: Change the value the property 'glide.knowman.show_user_feedback' to 'onload'.

For Enabling Five Star rating: Change the value the property 'glide.knowman.show_star_rating' to 'true'.

For Enabling Yes/No (Was the article helpful) rating: Change the value the property 'glide.knowman.show_yn_rating' to 'true'.

I hope this helps.Please mark correct/helpful based on impact

[amlanpal]

Hi kushwahapooja,

Did you able to have a look at my last response?

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

If you are viewing this from the community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View

[kushwahapooja]

I didnt get solution

On Fri, May 12, 2017 at 1:26 PM, amlanpal <community-no-reply@servicenow.com