Maintenance Schedule clarifications - Change Request

[Bogdan18]

Hi guys,

So I am a bit confused about how the Maintenance Schedules are supposed to work with a change request.

So for example let's say that my time zone is set on Europe/Berlin and I try to open a change request. I set the Planned Start Date to "2018-12-13" and the planned end date to "2018-12-14", I select "Active Directory" as the CI and then I hit Check conflicts, then I get the below message. Why would I get such a message if my change is  " Not In Maintenance Window". I mean what is the point of getting this conflict displayed. As far as I understand everything is fine with the schedule I selected in the Change request, why bother giving this message. A requester would be thrown off by this message and so am I 🙂

The Global Infrastructure Maintenance schedule is the one OOTB, the time zone being the "--Floating--" one set. It has only one schedule configured, the one seen below

Why when I look at the "Show schedule" option from the Global Infrastructure maintenance schedule I see only "Saturdays" being selected and when I look at the "View Calendar" option from my change request I see Sundays selected as well?

Show Schedule

View Calendar

Thanks for any help with understating these things!

Best regards,

Bogdan

[Alikutty A]

Hello,

I checked this in my OOB instance and initially it was working like you mentioned but when I made certain updated on my schedule entry, it started working. Can you make some update on the scheduled entry once eg change Repeat on to Friday and refresh conflict once and it will start to work as expected. This might be related to cache.

Related to the change calendar, I have come across a known issue is Service Now where the change calendar does not display schedules properly when viewed in a monthly view but it did work in the Daily view. The associated SN problem number is PRB1293113 and it is expected to be fixed in a later release. 

Thanks!

[Bogdan18 · Accepted solution]

Hi Alikutty,

I found the answers that I needed in this post: https://community.servicenow.com/community?id=community_blog&sys_id=513e6e6ddbd0dbc01dcaf3231f96194b

Seems like the Maintenance Schedules must correspond with the Planned start date and Planned end date to not get any conflicts. I was confused about the use of the Maintenance schedules but I understand now.

For anyone else confused about the functionality please consult the above post.

Thanks,

Bogdan