In email script, I need to get RITM number from short description and place it in a new line.

rajadinesh · ‎12-12-2018

In email script, I need to get RITM number from short description(see below screen shot) and place it in a new line. How can I achieve this. Tried with substring(see Mail Script) but not working. Please help

Mail Script:

Snehal2 · ‎12-13-2018

Hi Rajadinesh,

Find the below:

1. Email Script:

2. Notification body:

3. Preview of the notification:

4. Incident I used to preview:

I have tested it .. I am able to get the RITM number from short description. Check it again...and do as per the above.

Mark it correct if worked for u as well so that it will be helpful to others as well..!

Regards,

Snehal M

View solution in original post

Omkar Mone · ‎12-12-2018

Hi

Can you try this once ?

var description = gs.getMessage('${short_description});

template.print(description.substring(0,11)+"<br>");

template.print(description.substring(12 , description.length));

The reason behind this is , the message that you are getting from messages, you are printing that ony. now template.print will return true or false. so try the above thing.

Regards,

Omkar Mone.