In Knowledge Article, Paste formatting pop up is not available for some users

AshwiniSawant
Tera Contributor

‎04-01-2025 04:32 AM

Hello All,

While creating new knowledge articles and by copying and while pasting the content into the KBA article body, the pop-up should appear, but for some users it's visible and for some it's not. In the content, I am trying to copy and paste the link, images as well, by admin rights also unable to get this pop-up. 

 

AshwiniSawant_0-1743506912205.png

 

Kindly suggest on this.

 

Thanks in Advance !

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to AshwiniSawant

‎04-01-2025 05:41 AM

Buddy, please log a case with the Now Support team. I tested it in my PDI on both Chrome and Edge, and I’m getting the pop-up. As a last resort, try repairing the Knowledge Management plugin once.

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Dr. Atul G. - Learn N Grow Together
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AshwiniSawant
Tera Contributor
In response to Dr Atul G- LNG

‎04-01-2025 05:43 AM

Hello @Dr Atul G- LNG ,

 

Okay, will try to repair the plugin. Thank you !