In Knowledge Article, Paste formatting pop up is not available for some users

AshwiniSawant
Tera Contributor

Hello All,

While creating new knowledge articles and by copying and while pasting the content into the KBA article body, the pop-up should appear, but for some users it's visible and for some it's not. In the content, I am trying to copy and paste the link, images as well, by admin rights also unable to get this pop-up. 

 

AshwiniSawant_0-1743506912205.png

 

Kindly suggest on this.

 

Thanks in Advance !

6 REPLIES 6

Buddy, please log a case with the Now Support team. I tested it in my PDI on both Chrome and Edge, and I’m getting the pop-up. As a last resort, try repairing the Knowledge Management plugin once.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hello @Dr Atul G- LNG ,

 

Okay, will try to repair the plugin. Thank you !