Hi @kranthi2,
To modify the color of My Ticket Surveys in the portal without affecting other Service Portal (SP) portals, you can use the following steps:
1. Identify the Widget:
- Determine the widget responsible for displaying My Ticket Surveys. You can do this by inspecting the portal page elements or reviewing the portal's configuration.
2. Custom CSS:
- ServiceNow Service Portals allow you to apply custom styles through the use of Custom CSS. Navigate to "Service Portal" > "Portals" and select the portal you want to customize.
3. Add Custom CSS:
- In the portal configuration, locate the "Theme" section, and add your custom CSS to target the specific widget. For example:
/* Replace 'your-widget-id' with the actual ID or class of the widget */
#your-widget-id .your-ticket-surveys {
color: #your-desired-color;
}
4. Use Specific Selectors:
- Make sure to use specific selectors that only target the intended widget within the My Ticket Surveys section. This way, your styles won't affect other Service Portals.
5. Preview and Adjust:
- Save your changes and preview the portal. Adjust the color and styles as needed until you achieve the desired appearance.
6. Test on Different Browsers:
- Verify that your customization works correctly on different browsers to ensure a consistent user experience.
7. Backup and Document:
- Before making changes, it's good practice to backup your portal configuration. Additionally, document the changes you've made for future reference.
By using specific selectors and adding custom CSS within the portal configuration, you can tailor the appearance of My Ticket Surveys without impacting other Service Portals. Always exercise caution when making customizations to ensure they align with best practices and won't cause unintended consequences.
If you found this reply useful, please mark it as solution/helpful.
Thanks and Regards,
Ehab Pilloor
