In Portal if i click on All tickets then click any tab it is redirecting to SP portal instead SBX

kranthi2
Tera Expert

Hi,

I have implemented a new Service portal suffix as SBX. under the same portal "All Tickets"  if i click it it is redirecting to the below page.

 

kranthi2_0-1705917995410.png

 

If i click on "All Tickets"

 

kranthi2_1-1705918075773.png

 

if i click on any tab which is highlighted above screen then it is moving to different portal

 

kranthi2_2-1705918227302.png

I want to be there in the SBX portal only, please help me out on the same.

 

Thanks,

 

 

 

 

 

 

7 REPLIES 7

PrashantLearnIT
Giga Sage

Hi @kranthi2 

 

Please use your custom page under All Tickets as well, it might be using OOB page to redirect.

 

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Hi @PrashantLearnIT 

Kindly help me out the navigation steps for how can we do that widget mapping.

 

Thanks,

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kranthi2 

 

Please check the similar widget in your portal

 

LearnNGrowAtul_0-1705918698191.png

 

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Hi @Dr Atul G- LNG 

It is coming like this, please help me out what is the next change should i need to perform.

 

kranthi2_0-1705919923900.png

 

 

Thanks,