UI Policies

Ashok  kumar
Tera Contributor

Hi , my requirement is    In Problem Management if configuration item is *ANNIE-IBM make priority is high  , achieve this by using UI Policy . 

I have tried , I am attatching the screenshot , please correct me where I am wrong Screenshot (41).png

 

 

 

1 ACCEPTED SOLUTION

Vishal Birajdar
Giga Sage

Hello @Ashok Kumar 

 

You can use Condition and use execute if true script to set priority to High

 

VishalBirajdar_0-1705918806354.png

 

VishalBirajdar_1-1705918832137.png

 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

View solution in original post

3 REPLIES 3

Anil Lande
Kilo Patron

Hi,

Instead of script you can use condition on UI Policy.

If you are using script then you need to use sys_id of CI in your IF condition instead of name.

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Vishal Birajdar
Giga Sage

Hello @Ashok Kumar 

 

You can use Condition and use execute if true script to set priority to High

 

VishalBirajdar_0-1705918806354.png

 

VishalBirajdar_1-1705918832137.png

 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

Thankyou Vishal , its working