In Portal if i click on All tickets then click any tab it is redirecting to SP portal instead SBX

kranthi2
Tera Expert

‎01-22-2024 02:12 AM

Hi,

I have implemented a new Service portal suffix as SBX. under the same portal "All Tickets"  if i click it it is redirecting to the below page.

 

kranthi2_0-1705917995410.png

 

If i click on "All Tickets"

 

kranthi2_1-1705918075773.png

 

if i click on any tab which is highlighted above screen then it is moving to different portal

 

kranthi2_2-1705918227302.png

I want to be there in the SBX portal only, please help me out on the same.

 

Thanks,

 

 

 

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to kranthi2

‎01-22-2024 02:40 AM

Hi @kranthi2 

 

You need to check the HTML code and update. 

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Anil Lande
Kilo Patron

‎01-22-2024 02:19 AM

Hi,

Looks like Portal name is hardcoded in your widget.

Please open widget that is showing Tabs and check the script that redirects to another page. It must have another portal URL configured.

 

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande
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kranthi2
Tera Expert
In response to Anil Lande

‎01-22-2024 02:41 AM

Hi @Anil Lande 

Could you please elaborate your response i am not able to get exactly what you explaining here,

basically i am a new person for this portal activities.

 

Thanks,

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