In Portal if i click on All tickets then click any tab it is redirecting to SP portal instead SBX
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01-22-2024 02:12 AM
Hi,
I have implemented a new Service portal suffix as SBX. under the same portal "All Tickets" if i click it it is redirecting to the below page.
If i click on "All Tickets"
if i click on any tab which is highlighted above screen then it is moving to different portal
I want to be there in the SBX portal only, please help me out on the same.
Thanks,
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01-22-2024 02:40 AM
Hi @kranthi2
You need to check the HTML code and update.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-22-2024 02:19 AM
Hi,
Looks like Portal name is hardcoded in your widget.
Please open widget that is showing Tabs and check the script that redirects to another page. It must have another portal URL configured.
Thanks
Anil Lande
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01-22-2024 02:41 AM
Hi @Anil Lande
Could you please elaborate your response i am not able to get exactly what you explaining here,
basically i am a new person for this portal activities.
Thanks,