In Portal if i click on All tickets then click any tab it is redirecting to SP portal instead SBX

kranthi2
Tera Expert

Hi,

I have implemented a new Service portal suffix as SBX. under the same portal "All Tickets"  if i click it it is redirecting to the below page.

 

kranthi2_0-1705917995410.png

 

If i click on "All Tickets"

 

kranthi2_1-1705918075773.png

 

if i click on any tab which is highlighted above screen then it is moving to different portal

 

kranthi2_2-1705918227302.png

I want to be there in the SBX portal only, please help me out on the same.

 

Thanks,

 

 

 

 

 

 

7 REPLIES 7

Hi @kranthi2 

 

You need to check the HTML code and update. 

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Dr. Atul G. - Learn N Grow Together
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Anil Lande
Kilo Patron

Hi,

Looks like Portal name is hardcoded in your widget.

Please open widget that is showing Tabs and check the script that redirects to another page. It must have another portal URL configured.

 

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Hi @Anil Lande 

Could you please elaborate your response i am not able to get exactly what you explaining here,

basically i am a new person for this portal activities.

 

Thanks,