in what table are incident sub categories stored

johnfeist · ‎07-25-2017

I'm still quite new with ServiceNow so apologies in advance for my ignorance.

We're setting up Incidents. We need to categorize at three levels. I think the way to do it is to set up a user defined table that extends from sub categories the way that sub categories extends from categories. With a little trial and error I'll be able to do most of it. What I'm not able to find is where are the sub categories stored. Can anybody enlighten me?

TIA.

John

Hope that helps.

:{)

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Mike Allen · ‎07-25-2017

They are all in sys_choice, using the concept of dependent fields. So, your subcategory choices have the dependent value of the category value. To add a third level, just add the field, make it dependent in the dictionary on subcategory, and set up your values with the dependent value of the subcategory under which you'd like it to display.

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johnfeist · ‎07-25-2017

Never mind, I figured it out!

Hope that helps.

:{)

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Raghu Loganatha · ‎07-25-2017

Incident / task. Easy way to find out is go to the field where you are trying to add the value and then right click-> show choice list.

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johnfeist · ‎07-25-2017

Thanks folks for all the good information. I got exactly what I need.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster