In Workspace dashboard the report didn't show countries

Siva82
Tera Expert

‎09-27-2024 07:19 AM

Hi Coomunity,

 

I have created report in workspace dashboard. I have taken incident table and type Geo mapping.

The report shows the only countries tickets. Reaming counties can't able view in map report 

 

Below condition i applied

group By : caller.location

Type : GeoMap

Data source : incident

 

for reference I have attached screenshot.

Siva82_0-1727446693511.png

Siva82_1-1727446709720.pngSiva82_2-1727446733087.png

Can you please help how i need show all incident count based country on world map report in workspace dashboard.

 

Thank you in advance

Siva

0 Helpfuls
  • 294 Views
1 REPLY 1

Rajesh Chopade1
Mega Sage

‎09-27-2024 07:45 AM

hi @Siva82 

Error typically indicates that there are issues with the location data or how it is being interpreted by ServiceNow. 

Ensure that all caller.location values in your incidents correspond to valid entries in the cmn_location table.

Verify that each location has valid geographic coordinates (latitude and longitude). You can check this in the cmn_location table.

Make sure that country and state codes are using the correct format. Incorrect or unknown codes can lead to mapping errors.

 

Sometimes simply deleting the report and recreating it can resolve issues that arise from misconfiguration. 😄 

 

i hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

rajesh

0 Helpfuls