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Inactive records on incident need to be visible to itil role users only.

manoj1
Tera Contributor

‎06-14-2023 09:04 PM

Inactive records on incident need to be visible to ITIL role users only.

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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron
In response to manoj1

‎06-14-2023 09:59 PM

@manoj1 

there is only 1 query BR on incident table which is OOB unless somebody created it

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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venkatrajesh
Tera Expert

‎10-24-2024 05:43 AM

Using ACL

- Write incident.None ACL on incident table to allow only ITIL admin to see inactive

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