Inactive user ( active is False) will receive notification mail or not?

ram11vrnr
Tera Contributor

‎06-17-2022 02:14 AM

Hi all,

In sys_user table, Active field is False. Now whether user will receive notification mail or system will ignore the mail, as user is Inactive. 

if mails won't trigger , is it possible to trigger mail to inactive users.

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dmathur09
Kilo Sage
Kilo Sage

‎06-17-2022 02:17 AM

Hi Ram,

Refer a similar community question - https://community.servicenow.com/community?id=community_question&sys_id=30bb0ba1db9cdbc01dcaf3231f96192b#:~:text=ServiceNow%20says%20emails%20cannot%20be,whether%20self%2Dserve%20or%20not.

Regards,

Deepankar Mathur

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Anwesha Panda
Tera Contributor

‎06-17-2022 02:28 AM

As per my understanding, by default there is a Business Rule(user_query) which prevent query on inactive users, so it does not trigger mail. 

you can try by creating an event  where you can parse the parameter from creating Business Rule as per you requirement. But that might require a separate email field I believe apart from OOB or maybe hardcoding the value. 

But as per service Now configuration it would prevent from sending any mail to Inactive/locked out users.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0528661

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