give me examples of Before, After, Async and display business rules on incident table ?
Please explain with the examples of All types of business rules
Forum Posts
Show users without ITIL role on Assigned To field
Is it possible and allowed to show users without ITIL role on the Assigned to field? We need to be able to break down the incident ticket owners on our reports as such we need the Assigned To field. We have certain users that will be tagged as ticket...
Resolved! Client side confirm before Business Rule updates
I have a function in a business rule that checks submission times of a change request against the first change task start date and the current CAB times.I have the BR working fine but I've been asked to add a user confirmation to this process which w...
determine which node a user is logged into?
I would like to be able to determine which node a user is logged into? I'm able to see logged in users (v_user_session) but if I understand correctly this list only contains user sessions on the node that I'm currently logged into. Is there a way to ...
how i can create incident with order guide submission
how i can create incident with order guide submission
Resolved! Please, I need examples of Normal Change, Standard Change, and Emergency Change in Change Management
Please, give me examples of normal change, standard change and emergency change in Change Management??
Resolved! Change Approval Workflow Based on Assignment Group
My company has a distributed IT management structure and I've been asked to align Change Management to it.Basically, we'd like to have a CAB approval group & workflow for Corporate/Core infrastructure changes, then additional CAB approval groups and ...
Resolved! How to get the order guide variables visible in RITM
Hi, I have created one order guide and added some variables in that. After creating the RITM using the order guide and catalog item attached to it, I'm unable to see the varible values I have filled in the order guide in that RITM created. How I can ...
Importing assets not updating Category Model and description.
Importing the spreadsheet of assets does not import the Model Category or description. Any reasons as to why? Also, once imported, you can't go back and update those fields either.Any information would be helpful.Thanks.Jason
Resolved! Project Templates - Can you apply them with javascript?
Hi,Just wondering if anyone has figured out how to apply project templates to a new project within a workflow.Thanks,Patrick.
Resolved! Restrict Tab/Section on Incident Form
We have created a Section on the Incident form called 'Record Owner Info'. This section contains six custom fields. Is there a way to restrict the visibility of this tab to just our Service Desk? We have 'read' ACLs to hide the six fields, but ...
How do I get a user's Connect presence via script?
So this might be a bit of a tricky one.The whole story: I'm looking to automate new incident assignment (incidents are inbound via email and self-service) in a round-robin fashion to all members assigned to the group "Support", but only where they ar...
Resolved! Easy Import fails to update records
There's a custom table in our instance called resolution code, I'm trying to change the description of multiple records and set some records to inactive using easy import from the list view. I select update and download the template. However when I u...
Resolved! Searching by 'Keywords' contains 'approval file' generates message 'Your text query contained only common words or ambiguous wildcards, please refine your search and try again'
One of our end users was having issues with this while trying to find incidents that contained the words. I tried a similar searches. The ones that worked:search functionalitysearch approvalsearch fileapproval functionalityapproval searchOnly using '...
Powershell default timeout value
HiWe are working with making a workflow with different power shell nodes and Run Commands nodes in SNOW.I want to increase the default time-out values for the Run Powershel node so that it wont exit the node till it receives the output from the scrip...
