I have two date/time fields, callback start date and end date. End date is populated with 2 hours after the start time. When more than 5 incidents with same start date and end date are submitted, it should thrown an alert saying that there are alread...
I thought once an Incident was Closed it was marked as read only. My folks are able to re-open a ticket that has been closed for 4 months. I want it set that once an incident is Closed it cannot be reopened except by admin.
I have a Catalog Item 'Loaner Laptop Request'. I am creating a task using a workflow and assigning it to the concerned team as soon as a user creates a loaner laptop request. After the task has been assigned to the concerned team, I want to give them...
We recently rolled out ServiceNow and it's been fine so far but one of the issues we're dealing with is how to work incidents from external contacts who are not in the system. Anyone not in the system gets put under the Guest account and it makes not...
what is the need of retroactive pause in SLA when the pause condition are already given. what is the difference between both pause condition and retroactive pause.
We have a custom date field where we do not want anyone to specify a date at the end of the month - day 29, 30, and 31. I tried a business rule and an "on change" client script, but i guess my coding wasn't good enough. Can anyone help? Thanks! Tyl...
Hello, Most of our incidents are opened using SolarWinds integration. We are assigning CI to each Incident and we want to auto-populate CIs Company and Contract fields in the Incident form. I am thinking about Business rule but is it the best way to ...
New to SLA. How can I configure SLA warning notifications for a certain percentage 60, 80 etc? Please help, new to this module.
Is there a way to hide the below link in Service Catalog. I want that to be hidden for end users. If not possible for specific users, it is fine if we hide for all users also. Regards Dinesh
What is the best way to describe the difference between a Standard Service request and a Generic request that lives in the incident module? thank you
Hello portal designers,I am successful in placing search box with multiple images sliding in background. however, their is a small empty space sits between these images as you see below. Also it gives the look that the image does not fit screen which...
I am using the ServiceNow business edition and trying to create a new application. Steps done to date: 1, Create a new table by extending the TASK table2. Personalized the form layout to have different sections that are displayed as tabs3. In one o...
Hi Folks,I have noticed that when you put fields in between check boxes and hide them using a policy it does not render the same look as compared to check boxes without fields in between them.The image below have fields inserted in between each check...
Hello, I am writing a Background script but while running, it is showing as Not authorized. what should I do?
Hi Guys, I am unable to edit standard change templates directly. I tried tweaking the ACL's on the below tables to no available? - std_change_template - std_change_record_producer Any idea how I can edit the records without going the edition process ...
