Inbound Action Assign to assigned to

manumanoj · ‎06-10-2024

Hi All

Based on recipient to assign to assigned TO how to achieve this please suggest

Sandeep Rajput · ‎06-12-2024

@manumanoj extract recipient email in the Email Action script, find the corresponding user by querying the sys_user table and addQuery('email', email.to.toString().split(',')[0]); email.to returns comma separated list of recipients.

once you find the user.

current.assigned_to = glideUser.getValue('sys_id');

Hope this helps.

View solution in original post

Dr Atul G- LNG · ‎06-10-2024

Hi @manumanoj

OOTB, it is here

But remember either drop down work or script at at time.

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manumanoj · ‎06-10-2024

Hi @Dr Atul G- LNG this was not working
in the Email body says that Hi @xyz it is auto populated in recipient (to) this has to assign to assigned to

Dr Atul G- LNG · ‎06-11-2024

Hi @manumanoj

I am not sure, but is that user exits in SN with same ID?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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manumanoj · ‎06-11-2024

@Dr Atul G- LNG Yes Same Id