Inbound Action Not Working

[VanamaAkhil]

Hi All,

I have created a very simple Inbound Action of type Forward.But while Email is recieved ,Iam getting an error "did not create or update interaction using current"Find below screenshot.

Thanks in Advanced 

Akhil

[Vasantharajan N]

@VanamaAkhil  - Could you please remove the check current.canCreate() from your code and check.

Note: It's recommended to start using the OOTB email flow as much as possible until you have the business justification to use your own custom inbound actions on the email. 

[kaushal_snow]

Hi @VanamaAkhil ,

Check that system email properties allowing unknown senders are enabled, verify the sender exists or is allowed (or the unknown email handling property is set)...and then ensure your action conditions and target table match the received email, confirm there are no higher priority inbound actions or Stop processing settings blocking yours.....ensure your script uses current.insert() or current.update() correctly (with parentheses), and review the email/inbound logs to see exactly why the record isn’t being created or updated....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[VanamaAkhil]

Hi Kaushal,

If I kept the type as NEW in the same inbound email action,then it is working fine.It is creating the Interaction.But it is not working for the type Forward.Iam getting the error.