Inbound Email action field mapping
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07-28-2023 05:25 AM
Need to update the Subject and Body of the email and also need to update dynamic link of the email in the work notes of the security incident record. What is the possibility? @Ankur Bawiskar
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07-28-2023 05:42 PM
Hi, unfortunately your post\requirements are not clear.
If you receive an inbound email there is no valid reason to update either the subject or message body, if you do so you effectively invalidate the inbound message as a point of reference.
If you want to update a task related to the inbound action, there are OOB examples available in PDI's and the field mapping and scripting process is much the same as the rest of the platforms functionality except you would use email variables as the data source and much of your message content will need to be parsed from the email body string, unless the body is sent and recognized by the instance as name:value pairs.
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08-04-2023 04:04 AM
@Tony Chatfield1 We can directly update the dynamic link of the email record in the work notes of any record which is created by Inbound email action. The ServiceNow document you provided is used for mapping the email subject and body.
