‎10-10-2023 08:42 AM
When a user sends an email to us, the content in that email should get captured in worknotes of RITM.
How to configure inbound email action for this.
‎10-10-2023 08:45 AM
@User_267 Please refer to this support article, where the same question has been addressed https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727612
Hope this helps.
