Inbound Email Actions "Create Incident" Assignment group not populating

[Kays]

Hi Everyone

I have the following Inbound email Actions "Create Incident" action where i am trying to assign a ticket to whichever assignment group that gets pulled from the inbound email. The script i have changes the mandatory to grey and looks like its trying to reference the assignment group reference field, however its doesn't display the assignment group in the instance, can someone please advise on the corrected code ?

Thank you

Sue

My code is below:

//  Note: current.opened_by is already set to the first UserID that matches the From: email address

current.caller_id = gs.getUserID();

current.comments = "received from: " + email.origemail + "\n\n" + email.body_text;

current.short_description = email.subject;

//current.category = "inquiry";

current.incident_state = IncidentState.NEW;

//current.notify = 2;

//current.contact_type = "email";

if (email.body.assignment_group != undefined)

    current.assignment_group = email.body.assignment_group;

if (email.body.description != undefined)

   current.description = email.body_text;

if (email.body.contact_type != undefined)

   current.contact_type = email.body.contact_type;

if (email.body.category != undefined)

   current.category = email.body.category;

if (email.body.subcategory != undefined)

   current.subcategory = email.body.subcategory;

if (email.body.priority != undefined) {

   if (email.importance.toLowerCase() == "high") {

        current.impact = 1;

        current.urgency = 1;

   }

}

if (current.canCreate())

    current.insert();

[James Chun]

Can you add the following line at the beginning of the script?

gs.info("Email object is " + JSON.stringify(email, null, '\t') );

[Pratiksha]

Try inbound email flow.

[Kays]

I want to use inbound actions for the process.

Thank you

[Deepak K]

Hi @Kays, 

The below script might become helpful. Please try check if the group exists on the group table or not using the below script.

current.assignment_group = getAssignmentGroup();

function getAssignmentGroup() {

var groupName = email.body.assignment_group;

var grGroup = new GlideRecord('sys_user_group');
grGroup.addQuery('name',groupName);
grGroup.setLimit(1);
grGroup.query();

if(grGroup.next()) {
return grGroup.getUniqueValue();
}
}

Regards,

Deepak Kandiboina

[Kays]

Hi Deepak,

I i am running this in background scripts then i am getting an error

Thanks