Inbound Email Attachment

[Vijay Kumar21]

Hi Team,

My Inbound email attachment is not automatically attaching to its related records.

After investigating  I was able to find that in the sys_email logs table the 'email attachments' related list 

has all the attachments stored but the action field was empty 

how to set the action in the email attachment? 

[Anil Lande · Accepted solution]

Hi,

Can you please share email logs? which Email inbound actions processed?

Have written any code to copy attachments to target record?

https://www.servicenow.com/community/developer-forum/how-to-copy-attachment-from-email-using-inbound...

[Anil Lande · Accepted solution]

Hi,

Can you please share email logs? which Email inbound actions processed?

Have written any code to copy attachments to target record?

https://www.servicenow.com/community/developer-forum/how-to-copy-attachment-from-email-using-inbound...

[shyamkumar VK · Accepted solution]

Hello Vijay, 

did you include copy attachment piece in your code which looks like below , modify your target name accordingly 

GlideSysAttachment.copy('sys_email',current.sys_id,'sc_req_item',ritm.sys_id);