Inbound email notifications - retrieve mailer name

[rafas_10]

Hi everyone,

Currently I have an inbound action created which I want to use to retrieve the name of the sender.

For example, when you receive an email it displays as 'Example user <example.user@gmail.com>.

How can I retrieve the 'Example user'  in my inbound to populate the field 'people_name' for example?

Appreciate the help!

[Dr Atul G- LNG]

Hi @rafas_10 I assume that every incoming email is associated with a user in the instance. You can use the email ID to search in the User table and retrieve the corresponding user name

https://www.servicenow.com/community/itsm-forum/how-to-set-the-caller-id-from-email-inbound-action/m...

if (email.origemail == '[email_address]') {
        var arrSubject = email.subject.split(' : '); //need to include the 
        var gr = new GlideRecord('sys_user');
        gr.addQuery('user_name', arrSubject[1]);
        gr.query();
        if (gr.next()) {
            current.caller_id = gr.sys_id
        }
    } else {
        current.caller_id = gs.getUserID();
    }

[rafas_10]

Hi @Dr Atul G- LNG ,

Actually this emails come from users that are not within our system. So they send an email to a specific mailbox and that mailbox redirects the email to us and creates an HR Case.

I can retrieve the email.from but not the original sender name.

Any ideia?

[Dr Atul G- LNG]

Have a look here:

https://www.servicenow.com/community/developer-forum/would-i-be-able-to-pull-the-user-name-from-an-e...

[Mark Manders]

You can get the string in front of the '@' by using regex, but that doesn't tell you anything. Emails coming in from users that aren't in your system, can be literally anything. What if the email is from a user with a business and uses the info@mybusiness.com address? You get 'Info'. People have weird email addresses for personal use. Do you want 'iamacatperson' in your HR case?