Inbound mail flow not triggering

[chandrashobana]

Unable to trigger a Flow with simple flow where the trigger conditions are subject contains " " and the user ID is from " ". After triggering the inbound action, it should create an Incident record.

Earlier it was working with subject as only condition but after adding the User ID , it stopped working. Now it is not even triggering with simple condition.

Checked the logs, but its triggering the inbound actions configured in the system and skipping those. Log not even the flow name in the Email log.

Email Plugin is activated .

URGENT..

[Maik Skoddow · Accepted solution]

Hi

you have to add the following action

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[chandrashobana]

it works! Thank you 

[chandrashobana]

@Maik Skoddow 

There is one more scenario when we send out a mail from service now instance(outbound ) to customer ID  for some cases its going to user's inbox folder and in some cases its going to junk folder. When the same automation case when it triggers from other tool its going to inbox correctly.

If its related to incoming mails, we can check the email filters , but in this case , its an outbound mail. 

Anything that needs to be check in Servicenow instance

No specific outlook rules configured using same trigger conditions.