Inbound mail flow not triggering

[chandrashobana]

Unable to trigger a Flow with simple flow where the trigger conditions are subject contains " " and the user ID is from " ". After triggering the inbound action, it should create an Incident record.

Earlier it was working with subject as only condition but after adding the User ID , it stopped working. Now it is not even triggering with simple condition.

Checked the logs, but its triggering the inbound actions configured in the system and skipping those. Log not even the flow name in the Email log.

Email Plugin is activated .

URGENT..

[Maik Skoddow]

Hi @chandrashobana ,

can you please provide a screenshot from your trigger condition with a real user ID.

Kind regards
Maik

[chandrashobana]

glide.email.inbound.email_flow_trigger_enabled is set to false. Is this stopping ?.

[Maik Skoddow]

Hi @chandrashobana ,

yes indeed, that property has to be "true". Just try that fix and let me know if you atill have problems.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[chandrashobana]

Thanks . Before enabling it true , would like to know will be there any impact because of this change? As I am not sure the purpose of this property which was recently created in the client env.