Incident Communication Plan - Email Templates and Outage Reference

[James Hadley]

Hello,

I was hoping to see if the NOW Community would share the example template layouts of their business and technical communications.

I watched several videos of how to set up basic designs, but they don’t look good or are easy on the eyes, is there any templates of HTML codes for email templates for ServiceNow out there?

I also need to be able to reference when the outage started that’s attached to the incident started and ended rather than the ticket logged and closure time, but can’t figure out how to do this out?

 Many thanks in advance

[bammar]

Aside from the HTML - Sometimes you may have to piggy back on another table and trigger the email- IE

You trigger the Notification from the Outage table say when the outage ends- then dot walk to the incident then you get the best of both tables and any fields you want. 

You can try to build a beautiful notification in MS word then paste it into the HTML body field of Notification in ServiceNow- then tweak it to map the fields. The HTML will mostly take care of itself.