Hi all, We haven't implemented our SN Software Catalog and don't have any automations in place, yet. Quick question for you, where do you store (have stored) all your license keys? Do you use ServiceNow for this? If not, any repository method you sug...
Hi, We have enabled 'Service Portfolio Management' plugin in our instance. The requirement is to display outage details and availability report of Applications in the dashboard. Please guide me on this. Thanks,Gopi
Hi everyone,I have the following Catalog Client Script to make a field mandatory if a user has a specific role.function onLoad(){var user = g_user.hasRole('it_security');if(user == true){g_form.setMandatory('risk_comments_1',true);g_form.setMandatory...
Hi AllAnyway to retrieve view name in business rule? I tried current.view.name, view.name, sysparm_view.. but all cannot get the view. Anyone one can help?Thank you.
Hi,I have created a UI Action of List Choice Type and have fetched the selected values in client script.Is there any way if I could use the same fetched values in my server side part of same UI Action?Can we pass the values in gsftSubmit?
Hi all,I was having 1083 records with me in excel,i want to update the data in alm_hardware table and don't wanted to create any new records.From the script if(action=='insert')ignore=true;i updated some records (like asset tag,acquistion method)and ...
We are creating a custom widget that contains the incident resolution time (gr.resolved_at) and incident close time (gr.closed_at) but want to display it in different date time format (like July 11, 2017 12:35PM) instead of the system default 2017-07...
I am trying to apply the related list to more than one table, but there is a lack of documentation explaining how the advanced 'applies to' field works. Can someone explain to me how to apply the related list to more than one table please. I understa...
Hi CommunityI created a custom catalog and I want to add it to Self-Service -> Service Catalog in the application, that is to say, I want to see My Catalog when I click on "Service Catalog" module, instead of the current "Service Catalog"Any ideas ...
I have two Lookup Select Box variables on a catalog item that reference to two columns on a specific table (Application Name and Permissions). These catalog item elements allow the requester to choose one Application Name and one Permission but have ...
Hi All,We are planning to build Project Management in ServiceNow. Is the current Project Management plugin comes free with basic ServiceNow or we need to subscribe it?
So I'm creating a table in ServiceNow that holds information about Applications within the company. The end goal is to create a Service Request Catalog Item for users to request access to different applications.To start this I've added 3 new columns ...
Okay - I am going to try and explain this as best as I can in hopes to ask the right question.While looking at List View, having all your columns. I wanted to create a Column that can display employee's company ID number. Now, while in a Case, there ...
We are trying to implement a business rule on incident tickets but would like to add exclusions.Example:Set 1:Caller VIP field is checkedImpact is LowUrgency is Low Set 2:Caller VIP field is checkedCategory is XYZSubcategory is ABCD So the business r...
Hi guys,Please help me knowing how to see the audit history of tickets say all the GREQs. I want to know if I have to run a report or which table should I refer to to fetch the audit history of all the tickets as I cannot go on each ticket separately...