Resolved! REST API to fetch incident updated in last 5 min
Hello all, can anyone help me with the script of rest API to fetch the list of incident updated in last 5 min. Thanks in advance.
Forum Posts
Resolved! step by step by cloning of dev to prod
Hi Experts, Good Day! i want to clone dev instance to prod instance but i am bit afraid of initiating the process . please help me to know the prerequisites required for the process and how to proceed it to achieve it cent percent. Thanks ...
Resolved! Skipping Version for upgrade
Hi GuysAnyone skipped a few versions before when upgrading? We want to go from Geneva to Jakarta.Regards
Resolved! getReference is not working
Hi all , I have a requirement to create a reference field called 'OPID' referenced to sys_user table and a tex field called 'Name ' . OPID field is auto populated when form loads ( did this by adding javascript:gs.getUserID(); to the default val...
Can we have two different process flows on change_request table?
Hi,I need process flows based on the Type of the change and State value .For Standard change , Need to show only 5 states on Process flow.For Normal change, Need to show 8 state values on Process flow. I tried by selecting the type and state in co...
How to change process formatters based on condition
Hi All, In my change form I have different states for type routine & emergency. So i need to change the process flow which are displayed on top of the form. can we hide those based on condition or based on views. I need those process fl...
Auto Save
Hi Team I have Requirement with Auto Save the form when we navigate to another window/form Thanks Raju Thelu
How to open multiple incidents in the same window?
I am needing to open several incidents within one window. Can this be done? I am currently running the London version.
Resolved! Issue with Favorites in Madrid - Not saving consistently, or edits not sticking...
We've encountered an issue with the favorites bookmarks in our Production instance, where a user filters a list, and then attempts to drag the breadcrumb to the Favorites section. We are on Madrid Patch 3. The favorite appears on the list,*optionall...
Resolved! Functionality of "Parent" Field on Task table and will REQ's be Parent to an RITM's
Hi , I would like to know more about "parent" Field on Task table and the behavior of it. Currently i observed that RITM doesnot have any REQ number populate in its parent field and that is where i was curious to understand more about the functionali...
Resolved! Use Reference Field in Incident Form Templates (sys_template)
Hi, I have a question revolving around incident form templates, and the ability to add additional filtering to the templates in order to only show particular templates in the template list, depending on what the ticket Category, subcategory, and/or s...
Repeat schedule entry span on timeline
Hello,I'm currently working on creating a timeline view over upcoming change requests, however I'd also like to add maintenance and blackout schedules into the same view.I have created a script include that shows the upcoming change requests and grou...
How to solve LDAP Error code : 10400
Hi , We have recently cloned our sub-production instance with our production instance. We are trying to test the LDAP server connection on both the instances and it throws the following error while testing the LDAP server: " LDAP Server: Asia Pacific...
How to increase height of a GlideDialogWindow?
Hello All, I have created a UI Action to preview the current record.However, i am not being able to increase height of the pop up window. I have used dd.setHeight(); and passed value into it but i could not see any change in the height. Also, i used ...
POST method in outbound REST message
Hi All, Can we define HTTP query parameters of post method (defined in outbound REST message) using any script? My doubt is- here in script I am setting the parameters but there is a possibility there might be no value passed for any one of them (...
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