I am trying to set up a flow that says when the SLA is due outside business hours do these actions. I can't find a way to do this through the flow designer. The proposed solution within my team is to create SLAs for outside business hours that are ac...
Hi Team, I have a requirement to provide a link "open incident" in my custom table which should redirect to the incident which was already created. I have stored the incident number in "u_incident" in my custom table. I tried the below script in ui a...
I've spent the last couple hours searching the Wiki and Google for an answer with no luck.When I use Powershell to query AD for my ObjectSID I get something like this: S-1-5-21-3934281687-3809050549-1115651111-12456When I look at the ObjectSID in m...
Hi all, I want to format the Label field text . Please guide
Dear community, I'm having some issues with an email notification not being sent. This notification should be sent when an event is triggered and the event itself is triggered by a business rule through gs.eventQueue(). I've debugged the business rul...
Hi expertsI have been struggling to find the most efficient way to setup the various shifts I have. Would love to hear from the experts.4 shifts in my team, there are 2 members each shift.0800-16001200-21001500-00002000-08001. The system does not all...
Hi All, I have a category and it has three catalogs in it. I want make that category visible only to one particular group in Service portal. Can anyone please help me to achieve this.
I have a table with multiple columns and out of which 8 are Col1 Label | Col1 Value | Col2 Label | Col2 Value | Col3 Label | Col3 Value | Col4 Label | Col4 Value | In Catalog Item, I created 4 Lookup Select Box variables and each one uses one each c...
Hello All, I have a requirement , we are able to delete parent record but respective tasks are remaining orphaned. How can we delete the child tasks along with parent cases. Is it possible to do automatic deletion ?? or can restrict the parent cas...
we are not received email but in email logs showing email sent and recipients also not showing in notification added user,delegate at who will received tab? Scenario: Whenever delete delegate user , that time received email original user and delega...
I want to set current user (logged in) into String field and as well as in another field want to store time as per their time zone in service catalog. How should i do this? Thanks.
Hello Folks,Please read the whole scenarioFrom Outlook their is an inbound request hitting the ServiceNow table through XML gate way, A new request is been created and the form has a field called Message(HTML type). whatever the text is added in the ...
Hello, We have a requirement to populate the right side of List collector referencing to Application table with respect to two Select box field choices. Selectbox - Category : Customer , Selectbox - Category : Vendor Sel...
Hi Community, I am trying to set the "Needed at" date on a Request Item via a Business Rule. I am using the following code: (function executeRule(current, previous /*null when async*/ ) { gs.log("This is the Request sys_id: " + current.getUniqueV...
Hello, I want to populate username (fullname) not user id in opened by family.Can anyone help?
