Resolved! Due Date on RITM
Hi, How is Due date populated on RITM ? what is the relation between Due date on RITM and it's Tasks ? Is SLA for task same as Due date ?
Forum Posts
Resolved! Flow Designer - If Logic - Uppercase/Lowercase
Hi, Is there a way to make the Incident High based on text in subject line? Text to include: urgent, urgency, immediate, urgently, I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and matc...
Resolved! Behavior of Additional comments and Work notes on Form?
Hi All, I have Issue with Arrangement order of Additional comments and work notes in hr cases forms in one Table(sn_hr_core_case_relations) it is showing like as shown below and other hr case table (sn_hr_core_case_relations) shoeing differently a...
Assigned to filed is empty, user can't see users in the dependent assignment group
User can't see the users who are available in assignment group in assigned to field They can select the assignment group just fine. However, when clicking the Assigned To, the list is empty. No security flags - just empty. When the assignment gro...
Want to add requested for field on report on task table.
Hi, I want to add requested for field in report on task table. As requested for field is not a task table field I am not able to get the value of it in task table report. I have tried by adding extended fields but through that I am getting only inci...
Resolved! Want to get breach time field data from task_sla table and get it displayed in custom field created in incident table.
Hi All, I need to get the data from breach time(planned end date) field in task_sla table and get it displayed in custom field in incident table form.I have tried many business rules by taking reference from community only but i cant able to get it.C...
Resolved! Dynamic filter using script include as reference
I'm trying to create a Dynamic filter using script include or also Business Rules, how ever, I've been trying and when i tried to recognize how to do:Script include / Application: Global / Accessible from: All application scopesDynamic Filter / scrip...
Survey Trigger ID is Empty
Hi Everyone, My Organisation wants to send a survey every time an Incident or an RITM is set to "resolved/closed complete" I'm able to send a notification through an email but once someone has taken the survey and I go to Surveys-> completed, I'm una...
Resolved! How can i get department value for a user in default value.
Hi, I have a field called Assigned to (assigned_to) which is referring to the User (sys_user) table on an incident form. I have a new field called department on the incident form. Based on the assigned to value, it should retrieve department and po...
Resolved! AutoPopulate Field from drop down selection
Hi,I am trying to Auto Populate a field when a selection is a made from a drop down using client script.My script which does not work is below. Any help would be appreciated.So When "Risk Type" Corporate is selected the "Internal ref" should Auto Pop...
Resolved! Auto Close subsequent Change Tasks when one change task is cancelled
Hi, I'm struggling to compile a Business Rule script for a scenario I need. When I have multiple change tasks, if I close/cancel one of them I need to then auto close all of the others within the change request as well, with a specific reason code th...
Resolved! Why plan start and end date fields are editable post Authorize state?
I am finding these two fields are editable till end. Ideally post authorized by CAB (mean in Scheduled / Implement / Review state), in case of normal change, these fields shall not be editable. Any reason why these are kept editable? I tested this in...
Resolved! Unable to set Read/Write Permissions in Variable Editor
Background: Company policy states that all variable inputs must be Read-Only in the RITM record. Normal Solution: In Variable editor, set Permission for Write to 'admin' role or similar Issue: As an admin, I am unable to modify the Read or Write Perm...
Resolved! I want to populate only users in caller field whose department is HR.
Hi all, Hope you are doing well. I want to populate only users in caller field whose department is HR, and I don't want to use "user reference qualifier", how will you achieve this? Thanks & Regards, Satya.
How to call UI script from catalog client script?
How to call UI script from catalog client script in scoped application. I know we can use "ScriptLoader" to call global client script. But in my case it is not working because I am using scoped application and both UI script and Client script is avai...
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